Gamifying E-Commerce: Gaming and Social-Networking Induced Loyalty
By Yasmin Razavi, Bernard Ho and Mark S. Fox
Introduction and Motivation
Customer loyalty has been an ongoing concern of retail companies and with the...
The Hedgehog Effect: Building High Performance Teams
By Manfred Kets de Vries
You cannot teach a man anything. You can only help him discover it within himself. — Galileo Galilee
The organizations we...
Transforming Employee Performance One Coaching Conversation at a Time
By Brian Souza
Why is it that so many good people are such bad managers? It’s an interesting question, isn’t it? Often when I give...
Revenue Performance Management As A Business Growth Strategy
By Phil Fernandez
For more than a decade, I have had a mantra that has guided my personal approach to leadership. It goes like this:...
Leadership Development and The High Performing Team: The Wharton Leadership Program
By Jeff Klein
One thing that I’ve never needed to convince an incoming Wharton MBA student is that they should become a leader.
By now, our...
Simpler Organisation Designs Improve Company Performance and Employee Motivation
By Simon Collinson, Melvin Jay & Mary Pizzey
Walmart earns $400 billion each year by serving over 100 million customers every week in 4,500 retail...
Neuroeconomics. An Emerging Field of Theory and Practice
By James Giordano, Roland Benedikter and Nadia Flores
This article gives a short, introductory overview of basic aspects of the emerging field of neuroeconomics, as...
D-Hotel Maris: the Ultimate Luxury Experience
D-Hotel Maris in Turkey combines the exotic elements of the East and modernity of the West through minimalistic style. Located in the stunning reservation...
When Spending Hurts
By Nailya Ordabayeva and Pierre Chandon
Thorstein Veblen coined the term conspicuous consumption in 1899 to describe spending with the intention of gaining social status.1...
Developing Trust and Relationships in the Supply Chain using Social Media
By Daniel E. O’Leary
Social media facilitates gathering information and knowledge from disparate sources, which in turn allows sharing of information, knowledge and plans, all...
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
By Laurence Vincent
Though an act of pure fiction, there were three magical minutes of television that reminded many of us who make our careers...
Transforming the Global Supply Chain
By Carlos Cordon and Winter Nie
The rise of the emerging economies, fluctuating prices in commodities, the lingering effects of the global financial crisis and...
Making China Your Top Priority
By Gong Li, Henry Egan and Andrew Sleigh
Companies have never had such an array of options when it comes to investment opportunities in the...
Effectively Managing Innovation
By Daniel Evans
At EMLYON we have had the opportunity to help develop the innovation efforts for companies around the world. Our combined experience suggests...
The Will and Skill to be Strategic
By Patrick R. Dailey & Chuck Russell
Strategy guidance is a board’s most crucial responsibility.
With contemporary directors repeatedly being exhorted to step up their contribution...
Getting More for Less: Revolutionising the Reward “Asset” Empowering Reward to Perform Better. Are...
By James Markham
In a period of recession, most major companies look for new ways of selling or streamlining operations. Rarely, however do companies turn...
Leadership and Culture: Part 2 – Engaging the Enterprise: Creating a Growth Mindset Tribe
Mindset Tribe
By Sean Culey
Part 1 of this article (published in The European Business Review, May/June 2012) set out the case for Culture; it’s impact...
How Europe Can Rebuild Skills and Generate Growth
By Tim Cooper, Athena Peppes, Mark Purdy and Matthew Robinson
Europe is facing a jobs and unemployment crisis that is unprecedented in recent times
• Since...
Sales Growth: Five Proven Strategies from the World’s Sales Leaders
By Thomas Baumgartner and Maria Valdivieso de Uster
Achieving growth is enormously challenging in today’s complex and fast-changing business environment. But growth opportunities do exist...
The Employee Owned Business Model During Growth and Adversity: How Well Does it Hold...
By Joseph Lampel, Ajay Bhalla & Pushkar P. Jha
Criticism of modern corporate capitalism in the wake of the current economic crisis is reawakening interest...
Social Media Strategy: Learning from the Online Cola War
By Fang Liu and Willem Smit
The battle between Coca-Cola and Pepsi1 has been one of the longest and most arduous in the history of...
Reinventing Professional Services: Building Your Business in the Digital Marketplace
By Ari Kaplan
The technological landscape has reshaped the way white collar workers cultivate and promote their businesses. This article offers insights on taking advantage...
Why You Need Digital Know-How –Why We All Need It
By Howard Rheingold
We’re in a period where the cutting edge of change has moved from the technology to the literacies made possible by the...
Bigger is no Longer Better: Complexity and the New Frontier
By Andrei Perumal, Kelly Jones & Ann Bryan
The world has changed – and complexity has emerged as one of the defining issues of our...
Walking the New Corridors of Power: Positioning your Business for the Era of Emerging-Market...
By Mark Purdy, Athena Peppes, Armen Ovanessoff & Kuangyi Wei
Over the past decade, the corridors of trade and investment have increasingly been occupied by...
Mapping Human Behavior for Business
By Alexander Bentley, Mark Earls and Michael J. O’Brien
Brand data often show that “I’ll have what she’s having” is a better default setting than...
Leadership and Culture: Part 1 – The Case for Culture
By Sean Culey
Issues of corporate culture have long been of great concern to executives and management theorists alike for a simple reason; culture matters...
Needed: Executives (and Citizens) with a Global Mindset
By Nakiye A. Boyacigiller
We are facing challenges of a global nature that require global citizenship, global responsibility, and global solutions. These cannot be achieved...
Understanding and Mastering Complexit
By Wolfgang Amann, Christoph Nedopil & Ulrich Steger
Complexity is re-emerging as a topic in top management. A combination of factors, such as the severe...
Delivering Transformational Change
By David Miller
Change is becoming more frequent, radical and complex. Failure rates of change projects are high because organisations fail to implement the change...
The Future Quotient: Managing Seriously Long-Term Risks and Opportunities
By John Elkington
To succeed in the new world order, leaders need to switch from thinking about incremental change to transformational, systemic change.
An old order...
Good Profits and Growth How Net Promoter Helps Companies Thrive in a Customer-Driven World
By Fred Reichheld, Rob Markey and Andreas Dullweber
Companies are now finding that the only path to sustainable growth lies through “good profits” and long-term...
Lessons from the Front: A Practitioner’s Guide to Waging War on Complexity
By Stephen A.Wilson & Andrei Perumal
Complexity is now top of the agenda for many Chief Executives. In today’s world—that is, after the financial collapse—companies’...
So, you think you have a strategy? Five poor excuses for a strategy
By Freek Vermeulen
No matter how colourful your PowerPoint presentation, it does not mean you have a strategy. So what is strategy and what are...
Beyond Effectiveness: Attractiveness and Unity as Criteria For Decision-Making in Organizations
By Josep M. Rosanas
Management, has to do with people and getting people together as the first priority. Unfortunately, mechanistic models that assume a behavior...
Binary Options: An Innovative and Intelligent Way of Trading
By Banc De Binary
Founded in the wake of the 2008 decision by the Securities and Exchange Commission (SEC) to list binary options on the...
Creating a Sustainable Society through Integrated Reporting Delivered via Cloud Computing
By Kyle Armbrester and Robert G. Eccles
A sustainable strategy is best reinforced through integrated reporting, a new management practice based on an integrated presentation...
Needs-Based Coaching: Employee Motivation in a New Light
By Craig Perrin
Behind every unmotivated employee is a leadership problem to be solved. Yet many leaders see motivation as a game of rewards and...
Has the quality of our politicians declined or is the world becoming impossible to...
By Michael Cox
We live not just in ‘interesting times‘, but in quite extraordinary times where few in the West now appear to have much...
Overcoming the Triple Hurdle of Diversity Management
By Winfried Ruigrok
Diversity management is a key instrument to position your company as a preferred employer. Fail to recite this mantra and you risk...
Reinventing Management
By Julian Birkinshaw
What is the future of management? Can management be reinvented to make it more effective as an agent of economic progress and...
Inner Work Life: The Engine of Performance
By Teresa Amabile and Steven Kramer
Workers around the world are becoming increasingly disengaged from their jobs. AON Hewitt found a global drop of four...
Does China Want to Buy Up Europe? Europe’s Crisis and China’s Reluctant Rise
By Roland Benedikter and Jae-Seung Lee
In the occasion of Germany’s Angela Merkel’s visit to China on 3rd February 2012, Chinese premier Wen Jiabao stated...
Which Companies Benefit Most from UN Global Compact Membership?
By Jette Steen Knudsen
In this article I examine a key business question: which kinds of companies are most likely to benefit from joining international...
Making Inclusive Growth a Reality: Lessons from India
By Raghav Narsalay and Anish Gupta
Reaching out to the poor in emerging markets has long been a laudable social goal. But in India today,...
Understanding Cloud Computing Competition, Environment and Finance
By Federico Etro
Cloud computing allows firms to rent computing power and storage from cloud computing providers, and to pay on demand; this improves productivity...
The Need For Reputation Management Capabilities
By Daniel Diermeier
Maintaining a strong reputation is critical for a company’s sustained success. Yet, almost every day a new crisis makes the headlines. These...
Managing Paradox: the discipline of strategic execution
By Andrew Binns and Wendy Smith
When a business faces the paradox between transforming for the future and securing its current market position, leading change...
Complexity Kills Profits – CEOs need to simplify their businesses
By Simon Collinson and Melvin Jay
The competitive environment is becoming more complex and unpredictable, and senior managers have no control over the underlying trends,...
Making Best Practices Stick
By Adrian Done, Chris Voss and Niels Gorm Rytter
Several key factors influence the short-term success and long-term sustainability of best practice interventions. Management of...