IT Negotiators: What’s Your Approach?
By Will Baber and Arto Ojala
IT and software industries appear to be collaborative in projects in house and among organisations as they plan and...
At Your Service: Management with HEART
Interview with Rommel Gonzales
The Bellevue Resort, Bohol, Philippines
“In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are...
The Strategic Leader’s Roadmap
By Harbir Singh and Michael Useem
Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset...
After After-Sales: New Business Models Tempt, Fail Industry
By Olaf Plötner
The after-sales-based business models of industrial enterprises are endangered. Simultaneously, modern data-based technologies enable the development of complex service solutions – so...
Managing Difficult Personalities
By Zahir Irani and Amir Sharif
Taking a lead in handling difficult situations and difficult people can be the hardest part of any management role....
Must-Have Technology Capabilities for Digital Transformation Mastering the Magnificent 15
By Stephen J. Andriole
Digital transformation is about efficiency and competitiveness. It requires a deep understanding of current and emerging business processes and models and...
A Primer on Theoretically Exploring the Field of Business Model Innovation
By Oliver Gassmann, Karolin Frankenberger and Roman Sauer
Companies like Amazon, Uber, and Skype have become business strategy icons and the way they transformed industries...
How to Stand Out Online
By Dorie Clark
Adapted from Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It (Portfolio/Penguin 2015), this article discusses how...
Organisational Identity as the Touchstone for Strategic Decision Making
By John C. Camillus
A firm’s Identity – its core values, enduring aspirations and distinctive competencies – is intended to guide management’s decision making. This...
Have We Lost the Ability to Listen to Bad News?
By Kim E. van Oorschot, Luk N. Van Wassenhove, Kishore Sengupta & Henk Akkermans
Research shows that project managers continuously prioritised good vibes (positive, but...
Future Work: Changes, Choices & Consequences
By Jonathan Trevor
Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial...
Your Customer is Not Just King. He or She Can Be Your VC, Too!
By John Mullins
Are you looking for a venture capitalist to finance or grow your startup but you’re struggling in doing so? Surprisingly, perhaps, the...
A New Model for the Future of Customer Relationships
By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes
The fundamental relationships among brands, media, and people are being transformed at an...
Passports for Sale
Interview with Till Neumann, IMCM, founder and managing partner of Citizen Lane
The luxury of a global lifestyle and world travel can be achieved through...
And They Lived Happily Ever After – The Value of Storytelling in Consumer-Brand Interaction
By Klaus-Peter Wiedmann, Evmorfia Karampournioti and Nadine Hennigs
Storytelling has become an essential element of the business environment to deliver information, manage conflicts, support team...
What causes managers to change their business model?
By Tina Saebi, Lasse Lien and Nicolai Foss
Business models define how companies create, deliver and capture value. But business models are not static –...
5 Ways Trump or Clinton Could Make Government Run More Like a Business
By Howard Schweitzer
Applying business concepts to government is not a fantasy. With the right leader, a heavy dose of patience and good ideas, government...
Creating Effective Organisational Systems through Experimenting with Human Nature
By David De Cremer and Tian Tao
If organisations are serious in building cultures that can translate the desire to create joint value into a...
What Senior Executives Should Know About Sales
By Frank Cespedes
Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional best practices. As a senior...
Creating a One-Company Culture: Internal Strategy for External Success
By Paul Argenti
In the last century, large corporations have expanded in size, reach, and complexity. To keep employees aligned strategically, management must dedicate resources...
The 4 D’s of Successful Business Transformation
By John Sutherland
You cannot build successful transformation in a hurry. The best transformation projects are slow-cooked, not microwaved. In this article, John Sutherland introduces...
Aargau – Scope for Life Sciences Innovations
For many years, Switzerland has been one of the most innovative and competitive business locations in Europe, as demonstrated by various rankings such as...
Leading Enterprise Wide Transformation and the Change Leader’s Job
By Douglas Ready
Implementing Enterprise-Wide Transformation has proven to be troubling – well-regarded consultancies’ research can back this up. In this article, Doug Ready discusses...
The Quest for Operational Efficiency: The Story of DWIMBS
By Sherilyn Casiano
To operate a successful business effectively and efficiently, you need to have relevant and accurate information regarding the performance of the business....
Successful Digital Transformation Starts with the Customer
By Joerg Niessing
Running a business in this digital era is truly challenging. And in light of this, Joerg Niessing shares the three chief takeaways...
The Building Blocks of Digital Transformation: Intelligence, Integration and Impact
By David Dubois
Leading an organisation’s digital transformation simultaneously entails driving change within three key pillars of one’s business: intelligence (competitive insights); integration (organisational structure...
Creative Strategy and the Business of Design
By Douglas Davis
Creatives get various demands and design requests from clients, but there’s this exact same request hidden in all of it: “Solve my...
Personal Branding As Affective Regime
By Lionel Wee and Ann Brooks
This article critiques the idea of personal branding – from pointing out how it is currently popularised and relied...
The Global Talent Management Challenge
By David G. Collings
David G. Collings outlines key factors which can effectively develop global talent management systems to drive sustainable performance based on his...
The Real Reason the NSA Wants Your Data: Predictive Law Enforcement
By Eric Siegel
The NSA can leverage bulk data collection with predictive analytics to target law enforcement activities. But this little-known capability both intensifies and...
Socialise for Success: Three Key Steps for Better Business Outcomes Online
By Jim Macnamara
Research shows that most businesses are jumping on the social media bandwagon. But many are not using social media effectively or wisely,...
Disrupting the disruption: 10 Principles for Digital Success
By Chris Outram
These ten principles for success will steer the most digitally ambitious organisations (pure-play or hybrid) safely along on the road to digital...
Social Media and the Business of Trust
By Wilfried Vanhonacker
How far is too far in gleaning user data and handing this over to advertisers, even though the aim is to continue...
Why has Microsoft paid US$26 billion for business networking platform LinkedIn?
By Mark Skilton
The Microsoft move to acquire LinkedIn is a better move than past buyouts, the infamous failure of the Microsoft purchase of Nokia...
Building the Everything Store: Amazon’s Cycles of Creativity and Circles of Destruction
By Sean Culey
In just 20 years, Amazon has grown from an online startup focusing on selling books, to a devastating multi-platform, multi-industry technological disruptor,...
Mastering Innovation in Family Firms: How to Resolve the Ability vs. Willingness Paradox
By Alfredo De Massis and Federico Frattini
Family firms represent a highly ubiquitous form of business organisation globally and are the backbone of many industrialised...
Leveraging Collaborations to Create Shared Value
By Hervé Legenvre, Francois Bacalou & Hugues Schmitz
In this article the authors discuss how the competitiveness of an organisation and the health of the...
Managing Customer Satisfaction Better
By Johannes Habel
Many companies draw the wrong conclusions from their customer surveys. There is a simple method that can provide a remedy, leading to...
The Secret Life of Crowdfunding
By Adam J. Bock and Denis Frydrych
Crowdfunding is a much-hyped tool for entrepreneurs to access capital anywhere in the world. While media and public...
The Key Levers for Sales Transformation Success
By Warren Shiver and Michael Perla
For a sales organisation to reach its “ideal transformational advantage” it needs to pull the right levers in...
Managing People in Mergers and Acquisitions Part 2: Integration and Survival
By Guido Stein and Marta Cuadrado
In Part One, we addressed the key reasons why companies decide to pursue merger, the reasons why many...
The Missing Puzzle Piece? How Action Learning Can Help Solve the Dual Challenge of...
By Alex Makarevich, Christian Acosta-Flamma and Simon L. Dolan
To win in the “war for talent”, companies can no longer rely on conventional recruitment methods...
Why Focus-Based Leadership is Important to Huawei’s Business Strategy
By David De Cremer and Jess Zhang
Contemporary business develops at a rapid pace, with many uncertainties, internationally connected stakeholders, and little latitude to make...
Entrepreneurial Risks and the Joys that Come with Them
By Myra Strober
Sometimes it is only with hindsight that one understands the benefits that come from taking an entrepreneurial risk. In 1974, Myra Strober...
Franziska Gsell, CMO, IWC Schaffhausen
We women should not take such gender biases too seriously and put limitations on our career choices and ourselves.
Franziska Gsell majored in Business Administation...
Annelise Alig Anderhalden, Director, Aargau Services Economic Promotion
I am convinced that passion is the key to success.
Annelise Alig Anderhalden is a trained engineer and Director of Aargau Services Economic Promotion. She...
Market Makers… Innovate your market, then innovate your business.
By Peter Fisk
Peter Fisk explores how the next generation of businesses innovate from the future back, and outside in. They start by finding the...
Industry 4.0: How Businesses in Aargau are Mastering Technological Change
Businesses operating in Switzerland are particularly exposed to global competition. High production costs and the strong Swiss franc mean that they are forced to...
Why Robots May Not Be Taking Your Job – at least, not in...
How Organisations Can Embrace Automation
By Leslie Willcocks
In this article Professor Willcocks discusses the reality of robots, what they mean for ‘human’ jobs and how...
Counterwork Behaviours
By Adrian Furnham
Counterwork behaviours – CWBs – include fraud, misconduct, and work avoidance cost organisations billions every year. In this article, Professor Furnham discusses...