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When it Comes to Cyber Security, A Step Ahead is a Step Out of Harm’s Way

November 10, 2017 • TECHNOLOGY, Business Mobility & E-Commerce, Internet of ThingsComments (0)

By Laurence Minsky, Ben DiSanti, & Joseph Carson Marketing in the digital arena is one great balancing act. On one hand is the need for data, including customer personal data to create a customised product experience, and on the other is the looming invisible threat of data breach and cyber attacks. In this article, the …

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Six Sigma Cirrhosis: How an Overreliance on Improvement Makes Organisations Ill

November 9, 2017 • TECHNOLOGY, OPERATION, Business Process, Surdak on TechnologyComments (0)

By Christopher Surdak There was a time when delivering “perfection” at a low price was like a business miracle that customers get a “high” from – but not anymore. In this article, Christopher Surdak elaborates on customers’ perception of quality

How To Catch A Moving Target in the Digital World

November 9, 2017 • STRATEGY & MANAGEMENT, TECHNOLOGY, Marketing & Consumers, Digital TransformationComments (0)

By Stijn Viaene In this article, Prof. Stijn Viaene continues to shed light on the realities that executives and business leaders must face in the digital era. In an era where customers are moving at the speed of the Internet, how does a digital leader catch

A Magna Carta for Inclusivity and Fairness in the Global AI Economy

October 6, 2017 • TECHNOLOGY, Commentary, Editors' Pick, Emerging Ideas, Future of BusinessComments (0)

By Olaf Groth, Mark Nitzberg and Mark Esposito Machine meritocracy is here. In this article, the authors elaborate on questions of inclusivity, fairness, and governance. Will we survive as we are or is there a need for a new Magna Carta?   We stand at a

Top IoT Companies Grow Faster But Require All-In Commitment

September 7, 2017 • TECHNOLOGY, Global Business, Editors' Pick, Future of Business, Internet of ThingsComments (0)

By Peter Weill and Stephanie Woerner The Internet of Things is one of the many inevitable changes happening in our digital world. In this article, the authors provide key factors that will help a business thrive in an IoT-driven market. More importantly, they

Digital Reality No.1: Customer Experience is Value

September 7, 2017 • Digital Transformation, Future of BusinessComments (0)

By Stijn Viaene Customer-centric practices have been one of the key considerations in this age of digital transformation. In this article, Professor Stijn Viaene elaborates on how customer experience as value must be prioritised and how the concept can drive

Disruptive Technology in Behavioural Health: Ethical and Risk-Management Challenges

September 6, 2017 • TECHNOLOGY, SUSTAINABILITY & ETHICS, Social ImpactComments (1)

By Frederic G. Reamer, Ph.D Digital technology has transformed the delivery of mental health services worldwide.  Behavioural health professionals now have the option to provide remote and “distance” counselling services using a wide range of online

The Future of Virtual Reality Applications in K-12 and Higher Education

August 30, 2017 • TECHNOLOGYComments (0)

By Ben Fineman Virtual and augmented reality technologies are promising to revolutionise the way we present and experience information, which will have profound implications for educational institutions. This article discusses the current state of these

Digitalisation: The Pharmakon of Open Organisations

August 22, 2017 • INNOVATION, TECHNOLOGY, Emerging Ideas, Future of BusinessComments (0)

By Albert Meige The first industrial revolution saw the birth of the idea of an enterprise – the same entity we are familiar with today.1 The creative crucible of the third industrial revolution is in the process of giving rise to a new form of companies.

Are We in Good Shape for a Digital Transformation?

August 14, 2017 • STRATEGY & MANAGEMENT, TECHNOLOGY, Future of Business, TransformationComments (0)

By Anand Swaminathan & Jürgen Meffert Innovation cycles run ever faster – with each of us experiencing ever more discontinuity. Anand Swaminathan and Jürgen Meffert, Senior Partners at McKinsey and Company and authors of DIGITAL @ SCALE:  The