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At Your Service: Management with HEART

February 8, 2017 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

Interview with Rommel Gonzales The Bellevue Resort, Bohol, Philippines   “In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are selling service.” A man with decades worth of experience in the hospitality and airline industry, Rommel Gonzales, General Manager of The Bellevue Resort, shares with us the

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After After-Sales: New Business Models Tempt, Fail Industry

January 27, 2017 • STRATEGY & MANAGEMENT, Global Business, Marketing & ConsumersComments (0)

By Olaf Plötner   The after-sales-based business models of industrial enterprises are endangered. Simultaneously, modern data-based technologies enable the development of complex service solutions – so called business models 4.0. Olaf Plötner, Dean

How to Stand Out Online

December 7, 2016 • TECHNOLOGY, Marketing & Consumers, Social MediaComments (1)

By Dorie Clark Adapted from Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It (Portfolio/Penguin 2015), this article discusses how networking and business development and professional development can all be efficiently done online.

A New Model for the Future of Customer Relationships

December 1, 2016 • STRATEGY & MANAGEMENT, Marketing & Consumers, Editors' PickComments (0)

 By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes The fundamental relationships among brands, media, and people are being transformed at an unprecedented rate, necessitating a new definition of customer relationships. This article offers

And They Lived Happily Ever After – The Value of Storytelling in Consumer-Brand Interaction

November 28, 2016 • STRATEGY & MANAGEMENT, Global Business, Marketing & ConsumersComments (0)

By Klaus-Peter Wiedmann, Evmorfia Karampournioti and Nadine Hennigs Storytelling has become an essential element of the business environment to deliver information, manage conflicts, support team building processes, and create emotional bonds with a

Successful Digital Transformation Starts with the Customer

September 23, 2016 • STRATEGY & MANAGEMENT, Marketing & ConsumersComments (2)

By Joerg Niessing  Running a business in this digital era is truly challenging. And in light of this, Joerg Niessing shares the three chief takeaways for digital players about Telenor Banka’s story and importantly, discusses that customer experience should

Creative Strategy and the Business of Design

September 22, 2016 • STRATEGY & MANAGEMENT, Marketing & ConsumersComments (1)

By Douglas Davis Creatives get various demands and design requests from clients, but there’s this exact same request hidden in all of it: “Solve my problem.” In this article, Douglas Davis explains the need to explore the words behind the pictures and

Personal Branding As Affective Regime

September 21, 2016 • STRATEGY & MANAGEMENT, Marketing & ConsumersComments (0)

By Lionel Wee and Ann Brooks  This article critiques the idea of personal branding – from pointing out how it is currently popularised and relied on the mythical notion of “true self” to being regarded as an effort for an affective regime.

Managing Customer Satisfaction Better

May 26, 2016 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

By Johannes Habel Many companies draw the wrong conclusions from their customer surveys. There is a simple method that can provide a remedy, leading to better decisions.   You might also like: At Your Service: Management with HEART The Importance of Being

Franziska Gsell, CMO, IWC Schaffhausen

April 16, 2016 • Women in Leadership, Marketing & Consumers, Female Leadership In Our TimeComments (0)

  Click here to download your free copy of the Female Leadership in Our Time   ON GENDER AND CAREER CHOICE I don’t think that gender was in any way a disadvantage for me when it came to choosing my profession. I had always wanted to be in