The Digital Revolution is an Evolution for the Outsourcing Industry
By Mike Salvino
Digital technology has transformed virtually every industry, affecting the way companies serve customers, manufacture products,
Opening the Eyes of the Digitally Myopic!
By Eric Duffaut
There are none so blind as those who will not see. They’ll probably go bankrupt too. It has never been easier to...
“I Can’t Help You:” The Dangers of Employees Disablement in the Social/Media Era
By Christopher Surdak
The quality of customer service has been steadily declining in recent years, but now that increasing digitisation has shifted more power to...
Improving Digital Innovation in Large Enterprise: Strengthening e-Leadership at C-level
By Joe Peppard, Simon Robinson and Tobias Hüsing
If your company doesn’t want to miss out on the new opportunities IT offers for business innovation,...
Are Digital Technologies the Planet’s Last Best Hope? (If bananas are anything to go...
By John Bates
Humanity’s destructive ecological footprint is only getting bigger and effective solutions are needed more than ever. Below Dr. John Bates explains...
The Digital Transformation Opportunities Ahead
By Mike Sutcliff
The proliferation of digital technologies allows scope for innovation in the way organisations deliver customer experience. Here Mike Sutcliff explores the first...
Technology Innovation the New Currency of the Digital Age
By David Stokes
The advent of the internet changed modern day lives irreversibly but the new game-changer is already here: mobile digital technology is changing...
Can Digitisation Save the Planet?
It is a big, big question with millions of small positive answers Part 1 – digitisation & long-term economic success
By John Bates
In a post-crisis...
Disruptive Digital Technologies Can Help Europe Recapture Competitiveness
By Mauro Macchi
European countries have long lagged behind other developed economies in productivity and innovation, even prior
Should We Give Connecting Ourselves to the Internet Pause for Thought?
By Jim Carlsson
With each device that is connected to the internet comes a new opportunity for cyber-criminals to exploit and new ways for hackers...
The Internet of things: An Inside Perspective
By R. Richard Asselstine
A data revolution is underway: the Internet of Things is giving a “voice” to billions, even trillions, of objects – connecting...
The Internet of Thingies
By Dr. John Bates
Dr. John Bates describes how the concept of The Internet of Things has come into being and how exactly technology has...
Embedding Security in the Internet of Things
By Jim Carlsson
The Internet of Things will mean a better-connected world, with huge possibilities for positive change – and big opportunities for cyber-criminals. Jim...
Enter the Age of Intelligent Business Operations
By John Bates
Is your firm stuck in the Customer Service Dark Ages? Or have you entered the Age of Customer Experience Management?...
Securing Mobile Targets
By John Vestberg
While 4G and LTE networks deliver unprecedented bandwith and performance, they lack the inherent security of previous-generation networks. Below, John Vestberg, CEO...
Unlocking the Internet of Things
By John Bates
Big data is amassing like snow in a blizzard, forming an avalanche that threatens to bury anyone who ignores it. Below, John...
Overcoming Our Obsession With Technology While Getting The Best It Has To Offer
By Larry D. Rosen
We are all showing signs of obsession, accessing our smartphones all day (and all night) due to a need to reduce...
Predictive Analytics: New-generation Strategic Decision Support
By Tobias Klatt & Klaus Moeller
Environmental turbulence has be- come a key challenge for companies’ strategic planning. Planning results remain arbitrary and risky, and...
Flexibility to Improve Forecast Accuracy
By Karin Bursa
To succeed in a business economy shaped by uncertain demand and rapid market changes, companies must be able to sense and adapt...
Five Styles of Business Analytics
By Mark Torr and Diane Hatcher
Whether you’re using one, two or all five business analytics approaches, the technologies are capable of much more than...
Hidden Needs Analysis: Creating Breakthrough Products
An Interview with Keith Goffin
The clear identification of customer needs is a fundamental part of successful innovation and most organizations aim to develop a...
TOP READS OF THE WEEK
Why Value Value?
By Tim Koller, Richard Dobbs and Bill Huyett
Most executives have figured out how to create value for shareholders through experience, observation, and intuition. They’ve developed a wealth of personal wisdom that typically takes them...
From Cradle to Manager: Children’s Books as a Pathway to Build Emotional Intelligence and the Managerial Skillset.
By Jason Woldt and Mary Sue Woldt
What makes a great leader? Can children be trained for leadership right from the cradle? In this article, Jason and Mary Sue Woldt explain how children´s books and...
