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Six Sigma Cirrhosis: How an Overreliance on Improvement Makes Organisations Ill

November 9, 2017 • TECHNOLOGY, OPERATION, Business Process, Surdak on TechnologyComments (0)

By Christopher Surdak There was a time when delivering “perfection” at a low price was like a business miracle that customers get a “high” from – but not anymore. In this article, Christopher Surdak elaborates on customers’ perception of quality and cheapness, the “four horsemen” which limit organisations from adapting to an evolved market,

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Post Global, Going to a “Local-to-Local” Approach. Sometimes.

November 7, 2017 • OPERATION, Business Process, Supply ChainComments (0)

By Francesco Stefanelli Today’s companies are global in nature and for many, this translates into a dynamic environment for designing their Supply Chains, in order to optimise the overall processes or relocating the industrial operations abroad (Offshoring)

What You Need to Know About Supply Chain Disclosure

November 5, 2017 • OPERATION, Supply ChainComments (0)

By Lucy McCarthy, Paul McGrath, and Donna Marshall Our study examined twenty multinational companies and their supply chain disclosure decisions. We found a number of principles that underpin their disclosure strategies: holistic understanding, supportive

Overcoming the Illusion of Email Overwhelm

November 5, 2017 • TECHNOLOGY, OPERATION, Business Process, Social MediaComments (0)

By Joe Beccalori One of the most dreaded activities that executives have got to face is treading through an overwhelming amount of electronic messages. In this article, the author shares a new perspective that can get you through an email overwhelm, useful

The Challenge of Providing Excellent Customer Service

May 25, 2017 • OPERATION, Marketing & ConsumersComments (0)

By Richard Wilding Products are increasingly becoming commoditised, leaving customer service as one of the few remaining competitive differentiators. And in a world where customer-centricity matters more than ever, customer service-based metrics are more

Do We Need To Rethink Employment Law For The Gig Economy?

May 19, 2017 • OPERATION, Social ImpactComments (0)

 By Maximilian Yoshioka Are people who work in the “gig economy” self-employed contractors, or employees of the organisation they “gig” for?  In this article, the author discusses how these workers do not fit into those categories, and how

Mapping and Strategising Across Business Ecosystems

March 10, 2017 • OPERATION, Business Process, Supply ChainComments (0)

By Hervé Legenvre and Isabelle Herbet Business ecosystems are the new unit of analysis for strategic thinking; they offer fertile grounds for innovation. This article discusses how managers can map, analyse and take advantage of business ecosystems. It is

Creating an Omnichannel Supply Chain for Branded Manufacturers: The Untapped Potential for Growth

February 28, 2017 • INNOVATION, OPERATION, Business Process, Supply ChainComments (0)

By Michael Hu and Sunil Chopra In today’s omnichannel world, the distinction between brands and retailers is of little interest to consumers. They will buy from whoever is best able to “deliver the goods.” Branded manufacturers can take advantage of

Re-invent Yourself as COO

January 24, 2017 • LEADERSHIP, OPERATION, Business ProcessComments (0)

By Nathan Bennett & Stephen A. Miles We focus on factors that have fundamentally changed demands on COOs: global recession, the evolving paradigm surrounding governance, threats to operations from natural disasters and terrorism, and the rise of big data.

Risk Sharing in Joint Product Development – Lessons from 787 Dreamliner

November 23, 2016 • OPERATION, Business Process, Supply ChainComments (0)

By Yao Zhao Reconciling an empirical study1 of 787 delays with an economic analysis of financial incentives, we reveal a subtle incentive trap in the risk sharing partnership that encouraged Boeing and the suppliers to delay deliberately despite the