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The Real Industry 4.0 Challenge

April 9, 2018 • TECHNOLOGY, OPERATION, Business Process, Internet of Things, Supply ChainComments (0)

By Richard Markoff and Ralf Seifert As the manufacturing industry enters into the fourth industrial revolution or the Industry 4.0, supply chain leaders are challenged to make their enterprise processes more digitised – in order for their supply chain to become efficient, customer-focussed and agile. However, with the increasing demands and risks

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Safeguarding your Brand through Better Supply Chain Visibility

March 17, 2018 • OPERATION, Business Process, Supply ChainComments (0)

By Ben Wilde Better supply chain visibility is what you need to safeguard your brand. Trends ranging from globalisation and social media to rising consumer demand for responsibly and sustainably produced goods have transformed the role of the supply chain.

Supply Chain Digitalisation Management Challenge

January 22, 2018 • OPERATION, Business Process, Future of Business, Supply ChainComments (0)

By Richard Markoff and Ralf seifert As part of the broader Industry 4.0 trend, the digitalisation of supply chains is happening quickly. Much of the attention is centred on innovations like cloud computing, software-as-a-service (SaaS) and advanced analytics.

The Competitive Advantages of the Digital Economy Require a Digital Mentality

January 20, 2018 • OPERATION, Digital Transformation, Supply ChainComments (0)

By Michael Gravier, Christopher Roethlein, and John Visich In today’s rapidly changing business landscape, supply chain leaders are being challenged by the profound effects of digital economy on the relationship between consumers and the supply chain. In

Is Your Supply Chain Sustainable? Probably Not

January 5, 2018 • OPERATION, SUSTAINABILITY & ETHICS, Business Process, Supply ChainComments (0)

By Cory Searcy A growing number of companies are working to develop sustainable supply chains. A key challenge is to align their supply chain performance with the economic, environmental, and social thresholds that dictate whether it is sustainable or not. 

Overcoming the Illusion of Email Overwhelm

November 25, 2017 • TECHNOLOGY, OPERATION, Business Process, Social MediaComments (0)

By Joe Beccalori One of the most dreaded activities that executives have got to face is treading through an overwhelming amount of electronic messages. In this article, the author shares a new perspective that can get you through an email overwhelm, useful

Six Sigma Cirrhosis: How an Overreliance on Improvement Makes Organisations Ill

November 9, 2017 • TECHNOLOGY, OPERATION, Business Process, Surdak on TechnologyComments (0)

By Christopher Surdak There was a time when delivering “perfection” at a low price was like a business miracle that customers get a “high” from – but not anymore. In this article, Christopher Surdak elaborates on customers’ perception of quality

Post Global, Going to a “Local-to-Local” Approach. Sometimes.

November 7, 2017 • OPERATION, Business Process, Supply ChainComments (0)

By Francesco Stefanelli Today’s companies are global in nature and for many, this translates into a dynamic environment for designing their Supply Chains, in order to optimise the overall processes or relocating the industrial operations abroad (Offshoring)

What You Need to Know About Supply Chain Disclosure

November 5, 2017 • OPERATION, Supply ChainComments (0)

By Lucy McCarthy, Paul McGrath, and Donna Marshall Our study examined twenty multinational companies and their supply chain disclosure decisions. We found a number of principles that underpin their disclosure strategies: holistic understanding, supportive

The Challenge of Providing Excellent Customer Service

May 25, 2017 • OPERATION, Marketing & ConsumersComments (0)

By Richard Wilding Products are increasingly becoming commoditised, leaving customer service as one of the few remaining competitive differentiators. And in a world where customer-centricity matters more than ever, customer service-based metrics are more