Artificial intelligence is one of the most significant technological developments in recent times. AI and Machine learning are gradually penetrating different industries around the world, including banking, entertainment, communication, etc. The online gambling industry is not excluded from this trend as it continues to improve the online casino experience. Some casino operators have started to incorporate this innovation coupled with their exciting deals. For instance, you can claim no deposit bonus. With these additional spins, you can play some selected slot games without digging into your deposits.
AI is gaining ground in virtually all aspects of human endeavours, including household and industrial activities. Many people are aware of this amazing technology, but they don’t understand it fully. The online gaming industry has deployed this innovative technology. For instance, there has been tremendous success in the development of an AI machine that is capable of beating professional poker players. This article looks at the influence of AI on online casinos.
Enhanced Customer Support
If you are a regular player, you would have encountered an issue that required you to contact a customer agent. If you use the live chat feature, you might have received some generic responses like “Do you need help,” “I don’t understand,” and so on. In most cases, you are not chatting with a human agent, but a chatbot. Most times, you feel unsatisfied with the response from the bot. However, this is not the case with AI; it will offer a logical response based on the information it acquired from your data. The fact is more online gaming destinations are beginning to implement Artificial Intelligence and Virtual Reality to improve players’ overall gaming experience. Learn also what are the 15 best casino trips for women after the pandemic.
With AI technology, online casinos can gather massive data, enabling them to offer tailored ads, and exclusive deals to players online. Based on these accumulated data, online casinos can offer specific players the following:
- personalised ads
- gaming experience
This data is huge, which makes it difficult for humans to process it. For instance, AI can quickly recognize patterns and offer helpful predictions. Casino sites are now using Artificial Intelligence to recognize and leverage people’s likes and dislikes.
Hence, AI is a helpful tool used by online gaming destinations to analyse their customers’ data. Many operators can understand their players’ gambling behaviour through high-level data analysis. With this information, they can modify their services to meet players’ tastes.
Identifying Problem Gamblers
Australian online casinos do not tolerate gambling addiction as it has an adverse effect on gamblers and the gambling industry. It can ruin players’ financial lives and also affect their social lives. Also, it propagates stereotypes, thereby portraying the gambling industry in a bad light. To avoid the negative consequences of addiction, most casino sites block compulsive gambling from accessing their platforms.
With Artificial Intelligence, casinos can identify and prevent addictive gambling through behavioural analysis. AI can point out suspicious behaviour and notify the casino operator without delay. Then, the operator will take necessary action to prevent the problem from becoming worse. Playtech’s Buddy is a typical example of this kind of technology. Check also what’s more addictive – gambling in casinos or gambling online.
Prevention of Cheating
Cheating is an attempt to beat the casino illegally; this is a common issue faced at both online and land-based casinos. Some cunny players develop some illicit methods to cheat the gambling system and improve their winning chances at a gambling site. Online casinos can easily detect and eliminate cheating through machine learning and AI. This way, the games can be safer for all categories of players.
AI technology can monitor and record gamers’ gambling activities. The algorithm identifies any shady activities by players or an unjust attempt to increase their likelihood of winning.
No doubt, most players prefer online gambling because of its convenience and the access to a rich library of games. However, some gamers are always concerned about the safety of their transactions online. The majority of these gambling sites use Secure Socket Layer encryption and other advanced technology to prevent fraudulent activities on their websites. However, shady transactions can easily go undetected due to the high volume of payment activities on the platform.
Machine learning and AI can easily detect any fraudulent transactions that escape the casino staff. They offer effective solutions when it comes to security enhancement and fraud detection. A lot of online gaming destinations have started to incorporate advanced AI into their payment system to check payment fraud. These systems identify any shady or fraudulent moves and notify the concerned payment provider, thus making online gaming safe for everyone.
Reaching Young Gamers
One of the possible reasons many young people are engaged in online gambling is the application of AI technology. According to reports, the age brackets of online gamers range from 35 to 65 years. Online casinos can attract young people via this creative technology. As explained earlier, casino sites can attract millennials through:
- targeted ads
- juicy offers
- amazing promotions
Millennials are not usually attracted to brick-and-mortar casinos. Also, they might not be interested in playing on desktops. Young people prefer to play their favourite real money games via their smartphones. With VR technology, casino operators can boost the mobile gaming experience by incorporating innovative technology in online gambling.
AI technology has a significant impact on the gambling industry as it has brought a major improvement to this sector. Some of the areas that have improved tremendously include customer service, payments, data collection, etc. Apart from that, it has helped in the detection and control of problem gambling, identification of fraudulent transactions, and prevention of cheating.
Considering the level of success achieved so far in the adoption of AI technology in the gambling industry, it suffices to say that this creative technology has a tendency to improve the quality of service deliveries and safety at online casinos. However, AI technology is still in the infant stage. As such, it has not been adopted by many gambling operators. More online gaming destinations are expected to embrace this development in the near future.