For decades, the demand for customer service has vastly outweighed the supply. Think of the sheer number of times that you may have attempted to call a business or corporation and were instead kept on hold for excessive amounts of time, waiting for a representative to be freed up so that you might finally get to speak to them.
Or, think of the number of times you’ve gone to a restaurant and been added to a lengthy wait list despite open tables and simply no servers readily available to take them.
Such issues arise because of discrepancies between these businesses’ busiest and slowest hours. Paying workers to remain on the clock during slower hours can prove extremely costly and substantially cut profit margins.
Thus, if a given business only expects to endure substantial busy hours for a brief period, it is often seen as a wiser use of time, funds, and means to understaff these offices and restaurants.
However, thanks to innovative new tools such as DocuChat AI Chatbots, the customer service industry is undergoing a dramatic restructuring poised to positively impact workers, consumers, and businesses.
The Role of AI in Business
When Artificial Intelligence (AI) was unveiled publicly in 2022, people weren’t entirely sure what to make of it. While many were quick to leap in and begin poking at the boundaries of what was possible with the technology, from image generation to asking AI generators to write entire essays, the majority of the population dismissed the tech as a flash in the pan. This makes perfect sense in retrospect, given that this is historically how present-tense society has greeted numerous innovative technological breakthroughs.
However, AI has evolved ruthlessly over the last three years, becoming more widely acceptable and palatable to average consumers. Industry-defining businesses’ overt embracing of technology contributed substantially to this.
Corporations like Meta and Google began actively integrating AI into their systems. This garnered positive media attention for AI and allowed the technology’s success within these companies to double as a real-time demo of its capabilities.
AI has been implemented in numerous sectors across multiple industries to streamline and manage systems more efficiently. AI is less a form of bona fide artificial intelligence and more akin to a digital blender, so the technology is ideally suited for prognosticating company business levels.
A given business feeds the AI all its data from the past several years, and the AI comprehensively analyzes this data and regurgitates a conglomerated estimation of future business. However, replicating authentic human interactions has proven far more difficult until now.
Modern AI Customer Service
AI chatbots have become so sophisticated and capable that they are being integrated into customer service positions. These enterprise chatbot platforms, such as DocuChat, comply with the General Data Protection Regulation (GDPR) and offer data sovereignty benefits for EU businesses. Notably, DocuChat is based in Frankfurt, which allows it to provide enhanced security through local data centers.
Furthermore, the platform offers superior answer quality, up to 95% precision, the fastest implementation time, and smart citations for transparent sourcing.
In these ways, AI chatbots have become much more efficient at conducting viable conversations with the average consumer and are a more reliable asset for businesses.
Final Thoughts
AI chatbots are finally helping to balance customer service’s supply and demand. With these new technological tools implemented, the days of waiting endlessly for a human worker to find time in their overworked schedule to assist you are gone. An instantaneous response from an AI chatbot is now possible. With total GDPR compliance, these new AI tools are poised to revolutionize the customer service industry with insight and security.
