Is Compassionate Leadership a Driver of Huawei’s Business Success?
By David De Cremer and Tian Tao
In this article, the authors trace giant telecom Huawei’s success to its founder’s commitment to compassionate leadership. In...
United Airlines, Artificial Intelligence, and Donald Trump: Reawakening Values in the Era...
By Avi Liran and Simon L. Dolan
Society has evolved and not all aspects of our lives were able to cope up with the changes...
Who Needs Silicon Valley? Made in Digital Germany is Europe’s Big Hope
The industrial and manufacturing landscape of 2025 will be massively different from today and every single “traditional” company has to digitally innovate if it...
At Your Service: Management with HEART
Interview with Rommel Gonzales
The Bellevue Resort, Bohol, Philippines
“In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are...
The Importance of Being Expert… Contextually Expert
By Barbara Kellerman
The article argues that leadership is not a person – it is a system. It is a system in which three parts...
The Strategic Leader’s Roadmap
By Harbir Singh and Michael Useem
Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset...
This Too Shall Pass Change is Not Only Necessary, It’s Inevitable
By Christopher Surdak
If one word was used to describe the year we have just lived through my choice would be “change”. For most businesses,...
Future Work: Changes, Choices & Consequences
By Jonathan Trevor
Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial...
A New Model for the Future of Customer Relationships
By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes
The fundamental relationships among brands, media, and people are being transformed at an...
5 Ways Trump or Clinton Could Make Government Run More Like a Business
By Howard Schweitzer
Applying business concepts to government is not a fantasy. With the right leader, a heavy dose of patience and good ideas, government...
What Senior Executives Should Know About Sales
By Frank Cespedes
Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional best practices. As a senior...
Socialise for Success: Three Key Steps for Better Business Outcomes Online
By Jim Macnamara
Research shows that most businesses are jumping on the social media bandwagon. But many are not using social media effectively or wisely,...
The Dirty Dozen: How Unethical Behaviour Creeps Into Your Organisation
By Urs Müller and Ulf Schäfer
This article presents some of the most influential drivers of unethical behaviour in business and suggests counter-strategies. Reviewing the...
Social Media and the Business of Trust
By Wilfried Vanhonacker
How far is too far in gleaning user data and handing this over to advertisers, even though the aim is to continue...
Building the Everything Store: Amazon’s Cycles of Creativity and Circles of Destruction
By Sean Culey
In just 20 years, Amazon has grown from an online startup focusing on selling books, to a devastating multi-platform, multi-industry technological disruptor,...
Managing Customer Satisfaction Better
By Johannes Habel
Many companies draw the wrong conclusions from their customer surveys. There is a simple method that can provide a remedy, leading to...
The Secret Life of Crowdfunding
By Adam J. Bock and Denis Frydrych
Crowdfunding is a much-hyped tool for entrepreneurs to access capital anywhere in the world. While media and public...
Market Makers… Innovate your market, then innovate your business.
By Peter Fisk
Peter Fisk explores how the next generation of businesses innovate from the future back, and outside in. They start by finding the...
Why Robots May Not Be Taking Your Job – at least, not in...
How Organisations Can Embrace Automation
By Leslie Willcocks
In this article Professor Willcocks discusses the reality of robots, what they mean for ‘human’ jobs and how...
Why Focus Matters to Your Leadership: Understanding Huawei’s Business Strategy
By David De Cremer
Contemporary business develops at a rapid pace, with many uncertainties, internationally connected stakeholders, and little latitude to make mistakes. In such...
The Appearance of Innovation
By Alessandro Di Fiore, Elisa Farri and Andrea Segnalini
Developing innovation capabilities is no longer enough. For organisations, innovation marketing is the next frontier.
Appearances are...
The Rationality of Risk, Part 3: Rollercoasters, Burning Ships and the Hero’s Journey
By Christopher Surdak
In part three of the series on The Rationality of Risk, Chris Surdak gives some guidance on making friends with risk. Loss,...
Soothe Your Senses: A Multisensory Approach to Customer Experience Management and Value Creation in...
By Klaus-Peter Wiedmann, Franziska Labenz, Janina Haase and Nadine Hennigs
A growing trend in luxury tourism is the consumer’s desire for highest levels of customer...
What We (Think We) Know May Not Be So
How to Get (More of) What You Want in Negotiations
By Margaret A. Neale and Thomas Z. Lys
The results of empirical research on the performance...
Change as Strategy
By Walter McFarland
This article suggests that some traditional approaches to organisational change are obsolete – and recommends a new approach focused on creating new...
Free Speech, free for whom?
From the Editors
Free speech: If free speech is free to consume, free to seek, free to impart and disseminate and free to gather, then...
Leadership Innovation: Huawei’s rotating CEO system
By David De Cremer and Tian Tao
The CEO of an organisation is where the buck stops, and to whom all credit is due for...
Brilliant Senior Team Work
By John Sutherland
A large number of businesses have a gap between the espoused strategy and what actually happens day by day. So much so...
What Companies Must Do Now That Better Is Also Cheaper
By Paul F. Nunes and Larry Downes
Industry-disrupting products used to enter the market as inferior but more affordable versions of existing offerings, giving incumbents...
Leading Huawei: Seven Leadership Lessons of Ren Zhengfei
By David De Cremer and Tian Tao
"Every generation produces its own great character, and each exerts impact for hundreds of years." True to this...
A Transformation Manifesto
By Richard Lynch and Jack Calhoun
Transformation is not about external forces, they are inevitable. It’s not about reorganisations, they don’t work. There are more...
Strategising to Win On the Global Playing Field: Making Real Strategic Choices in...
By Bart Tkaczyk
Attract the best people. Own shares either in good ships, or in none at all. Make your ship attractive, then good people...
Senior Team Development for the Unwilling
By John Sutherland
Traditional team work over-emphasises the whole team approach far more than is needed for most practical purposes. In this article, John Sutherland...
Careering Off Track: The New World of Work
By Adrian Furnham
Today, the idea of a ‘job for life’ is, for many people, neither possible nor desirable. The concept of the career has,...
Growth Principles from a Decade of Billion-Dollar ‘Startups’
By Josemaria Siota and Luiz Zorzella
How did LinkedIn achieved a 35% revenue growth in 20151, after suffering media earthquakes in the previous months? Some...
Talent Management 2.0: Transformation Powered By People
By Amber Román and Richard Lynch
In “Moving Beyond the Anecdotal: What Will It Take To Create Your Digital 2.0 Business Model,” we discussed our...
Are You – And Your Company – Prepared For The Future Of Work In...
Assessing Your Level Of Preparedness In 10 Key Domains1
By Simon L. Dolan, Alex Makarevich and Kristine Marin Kawamura
This article describes 10 key dimensions that...
Leadership Dispatches: Business Lessons From A President Taking Charge
By Michael Useem, Howard Kunreuther, and Erwann Michel-Kerjan
This article discusses the leadership of President Sebastián Piñera following the Chilean earthquake of 2010. The authors...
Reinvention: Critical to Business Success, but not Always Obvious
By Lloyd E. Shefsky
Strategic reinvention is a powerful engine for value creation, but business leaders sometimes miss opportunities to harness it. Lloyd Shefsky uses...
Strategic Transformation at Tennis Canada
By Roger Martin
Aside from the small percentage of hugely successful game-changing start-ups like Apple, Microsoft and Google it can be hard for a small...
Marketing Lessons Luxury Wine Brands Teach us About Authenticity and Prestige
By Klaus Heine and Francine Espinoza Petersen
Luxury brands have spent decades, and sometimes centuries, cultivating the perfect mix of authenticity and prestige to remain...
Dream Bigger Be Braver
Exclusive Interview with Cheryl Giovannoni by our editor Camille Merrells
Cheryl Giovannoni is the dynamic CEO of Ogilvy & Mather UK, the advertising giant responsible...
The World Business Forum New York
By Henrietta Morris “We have to unlearn what we think we know about leadership.” – Linda Hill This was the message, in this instance boldly stated
What Could Be a Hidden Key for a Successful Merger and Acquisition Project?
By Mark Goyens and David De Cremer
The way we engage, communicate and deal with people involved in each phase of a merger and...
Strategic Principles for Competing in the Digital Age
By Martin Hirt and Paul Willmott
Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind. Below, Martin...
Technology Innovation the New Currency of the Digital Age
By David Stokes
The advent of the internet changed modern day lives irreversibly but the new game-changer is already here: mobile digital technology is changing...
The Well-Focused Leader
By Daniel Goleman
Directing attention where it needs to go is a primal task of leadership. Below, Daniel Goleman considers how leadership hinges on capturing...
The Magic of Innovation
By Stefan Thomke and Jason Randal
Why do certain product and service experiences seem to have that undeniable “wow” factor, while others disappoint customers? Perhaps...
Designing Luxury Experience
By Vadim Grigorian and Francine Espinoza Petersen
In luxury brand management, experiences are essential. However, most of what we know about designing customer experiences originates...
The End of Competitive Advantage
By Rita McGrath
Businesses are competing in increasingly volatile and uncertain global situations. Below, Rita McGrath suggests that stability, not change, is the state that...