Welcome to Utility Warehouse (UW)

Updated September 3rd, 2021

Over the past 20 years, the multi-award-winning company has developed people-focused utility bundles and Partner opportunities.

As the UK’s only genuine multiservice provider, Utility Warehouse (UW) bundles customers’ home services into a single, great value monthly bill so they don’t have to worry about juggling multiple passwords, suppliers, and price comparisons. Instead, they can simply get on with the things they care about most. Though there are lots of utility providers in the UK, UW stands out from the crowd because of its original multiservice approach, money-saving benefits, innovative distribution model and green credentials.

How UW helps customers to save

UW customers can bundle together their gas, electricity, broadband, landline, mobile services, home insurance, and boiler care in order to cut costs and save time. The more services a customer takes, the bigger their overall saving. Plus, UW offers up to £200 to cover early termination fees for customers who are leaving their current provider to take out UW’s landline, broadband, and mobile phone services.

But it’s not all about bundling home services to reduce bills. The FTSE 250 multiservice provider also helps customers save money with its cashback card, which enables shoppers to claim as much as 7% cashback when shopping at UW’s high street retailer partners and up to 1% everywhere else they shop. These retailers include Sainsbury’s, Primark, Halfords, and M&S, amongst others. Customers can load money onto their cards online or via the app, and then earn cashback on their everyday shopping. At the end of each month, UW automatically takes these cashback savings off their home services bill.

How UW helps Partners to earn

UW doesn’t just support its customers – the multiservice company also helps self-motivated individuals to become their own bosses by taking advantage of the exclusive Partner opportunity. To date, 45,000 people have joined the Partner network, recommending UW’s products and services to friends, family, and people they know to earn financial rewards every month. Partners earn an up front commission when someone they sign up becomes a customer, and continue to earn a monthly commission for as long as those people remain UW customers. There are also a number of incentives that Partners can qualify for, including seasonal hampers, holidays, and subsidised car leases.

Anyone over 18 in the UK can become an Authorised UW Partner. Once signed up, they can earn money in their own time and on their own terms to realise their goals. Whether they need to pay off a credit card, fund their children’s education, or build a retirement nest egg, UW’s Partner opportunity is ideal for those who’d benefit from an additional stream of income. UW provides Partners with everything they need to start earning, from training to support from an established member of the network.

While some Partners earn a full-time salary, others use the opportunity as a side-hustle to generate a regular, supplementary income. Either way, Partners set their own hours to fit around their other work and family commitments. UW’s Partner base is now growing rapidly, and in recent months has given many people who’ve been furloughed or been made redundant, a chance to top up or replace lost income. Instead of spending on advertising campaigns, UW attracts customers through word-of-mouth recommendations from its Partners. To date, UW has developed a 650,000-strong customer base. These customers come from all walks of life, from stay-at-home parents and carers to military personnel, teachers, and small-business owners.

How UW supports the environment

UW’s customer benefits stretch beyond money-saving incentives to a range of green initiatives that tackle environmental issues and make it easy for customers to do their bit for the planet. These initiatives include the following:

1. Green tariffs – new customers who switch all their services to UW get 100% renewable electricity.

2. Free LED light bulbs and fittings for customers who take all of UW’s services. This is typically worth £300–£500 and the energy-efficient bulbs can then reduce their electricity bills by a further 15%.

3. Advanced smart meters which automatically send readings to UW, so customers don’t have to read their meters themselves or worry about estimated bills. Forest Carbon explains that UW customers can collectively save around 24,960 tonnes of CO2 every year by using smart meters.

4. The UW Foundation, which supports green charities that share UW’s environmental priorities. The UW Foundation works with Charities Trust to fund the following key green initiatives:

  • Funding the planting of a new tree for every customer who switches all their home services to UW. The company plans to support the planting of 100,000 trees in the Brecon Beacons by the end of March 2021 which should absorb around 20,000 tonnes of CO2.
  • The UW Foundation matches every pound raised for Plastic Oceans UK the charity that UW Partners voted to support in 2020 – to double the funding for community education programmes around plastic pollution. These programmes raise awareness of the danger plastic can cause in rivers and oceans. The UW Foundation also matches every pound raised for local charities or charitable causes that further the Foundation’s aims in London, Bolton, and Bournemouth, where UW has offices.

UW’s long-standing reputation

UW is widely recommended, both among customers and established consumer organisations such as Which?, USwitch, MoneyFacts, and Defaqto. In particular, UW currently holds the Which? Utilities Brand of the Year 2020 award and is a Which? Recommended Provider for Broadband and Mobile Services. This year, USwitch has also recognised UW for its Best Energy Saving Support. This amazing level of recognition shows UW’s dedication to managing its customers’ utilities, offering five-star customer service, and providing fantastic value for money.

UW is fully regulated by Ofgem, Ofcom, the Financial Conduct Authority (FCA), and the Information Commissioner’s Office (ICO).

Read more about UW’s multiservice approach, Partner opportunity, and green initiatives at uw.co.uk.

UW also offers customers great value on their most essential home services. UW customers have the choice of two great value mobile deals – the Value SIM or the Unlimited SIM deal, both on rolling contracts. The Value tariff gives customers 1GB of data, 450 minutes and unlimited texts – all for just £10 a month. While the Unlimited SIM deal gets customers unlimited data, minutes, and texts for just £20 a month. Customers who opt for the Unlimited SIM deal can also get additional SIMs for an additional £10 a month.

And to help keep people connected at home, UW offers the quickest available broadband to customers for just £20 a month for the first six months. After six months, it increases depending on what package the customer chose but our broadband but still offers customers brilliant value over three years. In fact, over three years, UW is one of the best value broadband offerings on the market.

The UW Foundation Tree-Planting Initiative

When Utility Warehouse launched the UW Foundation, they committed to funding the planting of a new tree for every customer who signed up to all of UW’s services. Since its launch in March 2020, Utility Warehouse has planted more than 120,000 trees in Bryn Arw, in the Brecon Beacons. The trees will take up an area the size of 70 Wembley pitches and absorb around 20,000 tonnes of carbon dioxide. UW has plans to continue it’s tree-planting initiative and to work even closer with Stump Up For Trees, the organization that has helped UW grow their forest so far.

The UW Foundation matches every pound raised for Ocean Generation – the charity that UW Partners voted to support in 2020 – to double the funding for community education programmes around plastic pollution. So far, UW Partners have taken part in sponsored walks, sponsored swims, and sponsored litter picking to help raise money for the charity and for the UW Foundation.

Award Nominations and Wins

And over the last year, despite the challenges thrown up by the pandemic, UW has been able to cement its reputation for great service. In March 2021, Utility Warehouse was awarded Silver at the European Contact Centre Awards for Responding in a Crisis – Supporting Customers. This award recognised UW as one of Europe’s best when responding to the crisis the pandemic presented and showed UW’s commitment to its customers when they needed them most.

UW has also been nominated for two awards in the forthcoming Energy Awards. The Energy Awards are some of the most prestigious awards in the energy industry, recognising the best of the suppliers, technology providers, and brokers. And Utility Warehouse has been nominated in two categories. They’ve been nominated in the Innovation of the Year: Lockdown Response category as well as taking a nomination in the overall Supplier of the Year award. This is brilliant recognition for all the work that Utility Warehouse has done over the past year. The award ceremony takes place on September 21st and UW is hopeful of taking home another trophy to add to its cabinet.


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