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Enter the Age of Intelligent Business Operations

By John Bates Is your firm stuck in the Customer Service Dark Ages? Or have you entered the Age of Customer Experience Management?...

Must-Have Technology Capabilities for Digital Transformation Mastering the Magnificent 15

By Stephen J. Andriole Digital transformation is about efficiency and competitiveness. It requires a deep understanding of current and emerging business processes and models and...

BoardVantage: Success Beyond the Boardroom

Used by over half the Fortune 100 companies, BoardVantage is making the paperless boardroom a reality. The expansion of its internal functionality to different digital...

How the dot-CO domain opened the door to a new era of Internet innovation

By Kieren McCarthy Taking on an industry titan is never easy. So it was with a small upstart domain extension hoping to challenge the dominance...

‘Big Data’ vs. Quality Information: The Peculiarities of Information Markets

By Miklos Sarvary Big data versus quality information ‘Big Data’ is the new buzzword of today’s business world. Management consultants, corporate strategists and IT executives...

Dubai: A City of Jerks

By Christopher Surdak Chris Surdak shares the lessons he has learnt from Dubai's strategies to “Jerk” or disrupt the way that information is created, stored...

Turn Time Into Money: Faster Growth Through Digital Reuse

By Stephanie L. Woerner, Peter Weill, & Mark P. McDonald Today’s technologically savvy firms have created an internal digital reuse culture that significantly reduces time-to-market...

Captain Dunsail to the Rescue! As Technology Advances We May Finally Be Forced to...

By Christopher Surdak Christopher Surdak argues that in order for businesses to earn the highest returns on information technology, they must focus their investments on...

Deming, Darwin and Mrs. Doubtfire: How the Seven Deadly Disruptors are Changing Manufacturing

By Christopher Surdak In this age of disruptive change, technological innovations can either ease all your worries or bring you the greatest discomforts you’ve ever...

Measuring the Relative Weights of E-Marketing Tools for Online Businesses

By Kin Meng Sam & Chris Chatwin E-marketing strategy is normally based and built upon the traditional 4Ps (Product, Price, Promotion and Place), which forms...

The Impact of Becoming Demand-Driven

By Karin Bursa Becoming demand-driven enables companies to knock down organisational silos and create an integrated planning platform that ensures all teams involved are aligned...

A Wise User Judges Each Internet Usage Scenario Carefully

By Dr. Richard Stallman If the term “Cloud Computing” has any meaning, it can only be a certain attitude towards computing: an attitude of not...

Unpacking the ‘Big Data’ Skill Set: It’s not Just – or Even Mostly –...

By Mihnea Moldoveanu Big Data presents challenges and opportunities that need a new set of skills. Current formulations of the Big Data skill set are...

Mobile Technology Meets Social Innovation: Reflections on progress and challenges

By Ken Banks Talk is good, or so they say. But too much talk and not enough action isn’t. After working for the past twelve...

Impact of Digital on How We Implement Change

By Audra Proctor No one doubts the effectiveness of face-to-face workshops for organisational change implementation. But the practicality of things, such as, availability, time, expense...

Growth Through Innovation: Innovation Principles for the Technology-Driven Enterprise

By R. Boutellier and M. Heinzen Technology is the key to our growth, but with it comes many risks. Below, Roman Boutellier and Mareike Heinzen...

Improving Digital Innovation in Large Enterprise: Strengthening e-Leadership at C-level

By Joe Peppard, Simon Robinson and Tobias Hüsing If your company doesn’t want to miss out on the new opportunities IT offers for business innovation,...

Disruptive Technology in Behavioural Health: Ethical and Risk-Management Challenges

By Frederic G. Reamer, Ph.D Digital technology has transformed the delivery of mental health services worldwide.  Behavioural health professionals now have the option to provide...

Executive S&OP – Put it Front and Centre for Your Organisation

By Karin Bursa Does your company have the right S&OP process in place? These 5 steps to success allow you to assess trade-offs between many interdependent...

The Fairness Challenge of the Internet of Things

By Bang Ngyuen and David De Cremer The Internet-of-Things essentially enables mass data collection and analysis, to the benefit not just of businesses, but individuals...

The Real Industry 4.0 Challenge

By Richard Markoff and Ralf Seifert As the manufacturing industry enters into the fourth industrial revolution or the Industry 4.0, supply chain leaders are challenged...

The Dawn of a New Era in Business Computing

By David Stokes In 2013 it was estimated that 90% of all of the data in the world had been generated in the preceding two...

Where do you Begin with your (Big) Data Initiative?

By Joe Peppard While “Big data” has garnered a lot of attention over the last number of years, many managers struggle in deciding where to...

How Enterprises Exploit Five Digital Capabilities to Globalise

By Siew Kien Sia, Peter Weill & Christina Soh Some of the most successful enterprises have embraced global diversity and operate nimbly in multiple countries...

Hidden Needs Analysis: Creating Breakthrough Products

An Interview with Keith Goffin The clear identification of customer needs is a fundamental part of successful innovation and most organizations aim to develop a...

The Road to Sustainable Business Mobility

Interview with Carsten Kwirandt In this day and age, sustainability must be on the agenda of every organisation – particularly when it comes to their...

Creating a Sustainable Society through Integrated Reporting Delivered via Cloud Computing

By Kyle Armbrester and Robert G. Eccles A sustainable strategy is best reinforced through integrated reporting, a new management practice based on an integrated presentation...

Digitalisation: The Pharmakon of Open Organisations

By Albert Meige The first industrial revolution saw the birth of the idea of an enterprise – the same entity we are familiar with today.1...

The Ingenuity Challenge: What Big Data Really Means for Big Business

By Mihnea Moldoveanu Big Data presents a unique challenge to big business, one that intelligence as we now think of it cannot solve alone. Big...

How the Industrial Internet of Things Can Add to the Wealth of Nations

By Mark Purdy and Ladan Davarzani To capture the benefits of Internet-connected machines, national leaders must nurture the conditions that are needed to translate technological...

Agility and Cloud Computing

By Michael Hugos Success will go to those companies that combine business agility and cloud computing to continuously explore new opportunities. Attempts to pick winning...

Disruptive Digital Technologies Can Help Europe Recapture Competitiveness

By Mauro Macchi European countries have long lagged behind other developed economies in productivity and innovation, even prior

Hey, You, Get Off of My Cloud What Stones Can Teach Us about...

By Christopher Surdak In their 1960’s hit song, “Get Off of My Cloud,” Mick Jagger and the Rolling Stones lament about others around them ruining...

The Future of Virtual Reality Applications in K-12 and Higher Education

By Ben Fineman Virtual and augmented reality technologies are promising to revolutionise the way we present and experience information, which will have profound implications for...

Can Digitisation Save the Planet?

It is a big, big question with millions of small positive answers  Part 1 – digitisation & long-term economic success By John Bates  In a post-crisis...

Digital Reality No.1: Customer Experience is Value

By Stijn Viaene Customer-centric practices have been one of the key considerations in this age of digital transformation. In this article, Professor Stijn Viaene elaborates...

Alphabet International: How today’s companies can achieve sustainable Business Mobility

Sustainability is the modern day buzzword. Sounds great in theory, but what about the practice? Sustainability relating to fleet management goes beyond merely decreasing...

FED Up With Big Data Hype? How Central Banks Struggle with Digital Disruption

By Christopher Surdak Since releasing his latest book, “Jerk: Twelve Steps to Rule the World,” Christopher Surdak has spoken with thousands of business and governmental...

Understanding the Cost of Cloud: Cost analysis of In-house vs. Cloud-based Hosting Options

By Byung Chul Tak, Bhuvan Urgaonkar, and Anand Sivasubramaniam Will cloud-based hosting be economically feasible for any given application if it migrated into the cloud?...

The Internet of Thingies

By Dr. John Bates Dr. John Bates describes how the concept of The Internet of Things has come into being and how exactly technology has...

Mobile Payments

By Christopher Coonen, EVP Global Solutions, Sales Marketing Strategy at Ingenico Market Trends The mobile technology market all over the world is booming, with consumer...

Will The Robots Save Company Culture?

By Simone Sneed-McGurl Over the past 25 years we have seen a rapid proliferation of workplace technology, automation and artificial intelligence. The evolution of the...

The Competitive Advantages of the Digital Economy Require a Digital Mentality

By Michael Gravier, Christopher Roethlein, and John Visich In today’s rapidly changing business landscape, supply chain leaders are being challenged by the profound effects of...

Are Digital Technologies the Planet’s Last Best Hope? (If bananas are anything to go...

By John Bates Humanity’s destructive ecological footprint is only getting bigger and effective solutions are needed more than ever. Below Dr. John Bates explains...

“I Can’t Help You:” The Dangers of Employees Disablement in the Social/Media Era

By Christopher Surdak The quality of customer service has been steadily declining in recent years, but now that increasing digitisation has shifted more power to...

Should We Give Connecting Ourselves to the Internet Pause for Thought?

By Jim Carlsson With each device that is connected to the internet comes a new opportunity for cyber-criminals to exploit and new ways for hackers...

Overcoming Our Obsession With Technology While Getting The Best It Has To Offer

By Larry D. Rosen We are all showing signs of obsession, accessing our smartphones all day (and all night) due to a need to reduce...

Society in the Clouds

By Peter Lake & Elizabeth Uruchurtu There is no doubt that technology can make enormous changes to human society. Advances in Information and Communication technologies...

Machine Intelligence Will Shake Up Banking, But the Disruptors Won’t Be Fintech Startups

By Urs Rohner and Howard Yu Artificial intelligence and machine learning are being woven into the fabric of every aspect of our lives. The financial...

Aargau, Switzerland: Home of Innovation

Welcome to Aargau – the Swiss high-tech canton with a Triple A rating. In Aargau, where the number of people working in R&D is...

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