Chatpocalypse Now: with ChatGPT the Question is Not, “Is this Technology Ready for Us?”...
By Christopher Surdak, JD
The rise of AI-powered chatbots and virtual assistants is transforming the way we communicate with businesses and each other, with ChatGPT...
Layoffs in Tech: Redistribution of Resources Amid a Tech Transformation
By Emil Bjerg, journalist and editor of The European Business Review
For years tech companies have been struggling to find qualified talent, but the tables...
Accelerating Business Process Optimisation with Machine Learning
By Geetika Tandon and Andrea Jooyeon Huh
While not without a few challenges, “The promise of machine learning is rooted in its ability to identify...
A Guide to Online Payment Transaction Fees and Pricing Models
By Deniss Gusakovs
If you’re selling or buying online, payment processing fees are a given. They’re a necessary part of doing business and accepting credit...
Crisis? What Crisis? Why European Companies Should Double Down on AI Now
By Jacques Bughin, Francis Hintermann, and Philippe Roussière
While in practice, it takes time for a tech revolution to unfold, multiple signs show the AI...
Let’s STRIDE Towards UN SDG-led Innovation
By Mike Cooray, Rikke Duus, Joanne Carmichael, and Marius Sylvestersen
It has never been more urgent for entrepreneurial, public, and private organisations to join forces...
10 Business Goals You Can Achieve with Mobile Messaging in 2023
By Polina Rebeka
Whether your business is mobile-first or “mobile-forced”, there are plenty of ways it can benefit from mobile messaging. This is particularly true...
Riversoft Makes the Connection: From Travel Services to Medical Data Via NLP
Since its foundation, Riversoft has been active in many areas of growth, from tourism to technology and the marriage of both. Following our initial...
What’s Next for TravelTech? Insights from Riversoft CEO, Alex Kuo
The COVID-19 pandemic has presented, and continues to present, enormous challenges across the spectrum of industry, not least for the travel and tourism sector....
Conversational AI is Asking for Ethical Oversight: How Can Humans Best Answer the Call?
By Laetitia Cailleteau and Patrick Connolly
As conversational artificial intelligence (AI) advances, it is able to sustain ever more human-like relationships with end users. This...
The Most Common Forms of Online Payment Fraud and How Merchants Can Combat Them
By Pavels Smirnovs
Online shopping has grown dramatically in popularity and scope over the last decade, with the events of 2020 forcing ever-greater numbers of...
The Metaverse and Web 3.0: Embedding Ourselves into the Internet
By Ray Schroeder
We are embarking on an online environment transformation that is every bit as revolutionary as the inception of the Web browser in...
Innovation – now and for generations to come
By Ulrich A.K. Betz
Merck is well known as a vibrant science and technology company. But the company's drive to improve the well-being of humanity...
Managing People’s Talent with Artificial Intelligence
Artificial Intelligence leadership goes beyond technology
By Prof. Guido Stein, IESE Business School and Alberto Barrachina, Research Assistant
For companies, the COVID-19 pandemic has underscored the...
Future, Delayed: The #1 Reason Digital Transformation Could Stall During a Recession (And How...
By Andre Schindler, General manager of EMEA for NinjaOne
The past two-and-a-half years have ushered in an accelerated era of digital transformation, but now economic...
VidaXL: Pioneer and eCommerce Business Giant
It all started with two selling items on eBay. Sixteen years later, the business has transformed into the global retailing giant, vidaXL. The eCommerce...
Telecommunications: Getting the Message Across: Interview with Mr. Alessio De Sio, ZTE
As Chief Institutional and Communication Officer in Europe for telecoms company ZTE, a large component of Alessio de Sio's role is to inform the...
5 Things Startup Founders Need To Know When Launching a Tech Startup
By Oleksii Tsymbal
Since the rise of Silicon Valley, the startup boom has taken over the world, giving us Airbnb, Uber, Instagram, Twitter, Revolut and...
Preserving the Human Element in Robots with Blue Ocean Robotics
Interview with Claus Risager, Blue Ocean Robotics Chief Strategy Officer
In the films, robots are often shown as a threat, frequently getting out of control...
Not Lost in Translation: Making the Data Make Sense
Interview with Fleur Hicks, award-winning CEO of management consulting firm onefourzero
Where can managers turn for help in navigating the vast sea of data that...
AI Inside? Five Tipping Points for a New AI-based Business World
By Duco Sickinghe and Jacques Bughin
The “softwarisation” of our economies has continued unabated since Marc Andreessen’s note in its article in 2011 “Why software...
Humanity First! The AiTH Manifesto: Building the Road to a Human-Centred Digital Society
By David De Cremer, Devesh Narayanan, Andreas Deppeler, Mahak Nagpal, Jack McGuire and Jess Zhang, Centre on AI Technology for Humankind at NUS Business...
All Change – but which Platform? Confronting Shift in the Telecom Sector
Interview with Kevin Peters, President and CEO at NetNumber
All technology-based companies operate in an arena of constant change. However, perhaps no sector is subject...
Data Protection: Lightening the Load of Compliance
Interview with the DPO Centre CEO and Founder Rob Masson
Does compliance with the data protection regulations have to represent a huge and costly burden...
Human Uniqueness At The Dawn Of Intelligent Machines
By Mario Raich, Simon L. Dolan, Dr. Dave Ulrich and Claudio Cisullo
Every generation wants to improve on the previous generation; however, this generation risks...
Getting the AI edge: An exclusive interview with MobiDev CEO Oleg Lola
How can businesses leverage artificial intelligence effectively? Oleg Lola, CEO of MobiDev, outlines his company’s approach to harnessing the power of AI in the...
An Effective Intersection of Automation and Productivity: Interview with TimeXtender CEO, Heine Krog Iversen
In a post-COVID world, it is hard to say which work models are still conventional and part of the status quo. Such lines have...
Artificial Intelligence: Just Who Is In Charge Around Here?
An Exclusive Interview with Professor David De Cremer, Founder and Director, Centre on AI Technology for Humankind, NUS
The employment of artificial intelligence is proceeding...
Empowering Small and Medium Enterprises through the Synergy of AI and Blockchain
By Yan Pang
The ability to make effective use of AI technology has hitherto remained in the province of large enterprises, with their access to...
Human-Algorithm Collaboration in Managerial Decision Making
By Tessa Haesevoets, David De Cremer, Kim Dierckx and Alain Van Hiel
Most would accept that there is a role for both humans and AI...
The Service Revolution, Intelligent Automation and Service Robots
By Jochen Wirtz, Werner H. Kunz and Stefanie Paluch
Are there parallels between the Industrial Revolution of the eighteenth century and the changes now being wrought on twenty-first-century society...
Watched Over by Machines: AI and Surveillance at Work
By Andreas Deppeler
The recent transitions towards having company personnel working at home while remaining digitally connected have sometimes been portrayed as furthering the ideal...
Humanising Robots Increases Consumer Satisfaction and Forgiveness of their Failures
By Kai Chi (Sam) Yam and David De Cremer
Want your customers to have a positive, forgiving attitude towards your robot employees? Then make your...
Synergy or Conflict? Lessons for managers on how to successfully adopt AI to augment...
By Jakob Stollberger and David De Cremer
Artificial intelligence undeniably offers the potential to improve decision-making, at least in certain contexts. In this article, AI experts Jakob Stollberger...
Promise and Challenge: AI in the Trade Finance Industry
Interview with Graham Bright, Head of Compliance and Operations, Euro Exim Bank
Technology is a two-edged sword. On the one hand, it’s moving fast –...
The Funny Thing About Robot Leadership
By Jamie L. Gloor, Lauren C. Howe, David De Cremer and Kai Chi (Sam) Yam
Are today’s employees getting “soft”? All signs suggest that employees should:...
Where Does Resilience Come From? It’s Your Progress in Digital Transformation, Especially in Times...
By Howard Yu and Shan Jialu
The coronavirus crisis has shown us that ‘future-ready’ companies bounce back first
Warren Buffet wrote in his 2001 letter to shareholders...
Under Cyberattack: Learning For Leaders Through Play
By Nora Grasselli and Bethan Williams
How are team dynamics affected by our evermore global and virtualized business context? An innovative game created at ESMT...
Robots Are Cleaning Up – And Much More Besides!
Interview with Claus Risager, CEO at Blue Ocean Robotics
The potential of robots to assist and even replace humans in a variety of work areas...
Free Flow of Data: What the Corporate World Can Learn from Science
By Andreas Deppeler
It is often said that the digital economy runs on data. Digital technologies have transformed the economy and society – and data...
Mind How You Grow: A Partnership to Improve Your Processes
Interview with Mr Giuseppe Zagami, the president of Mind The Value
Fast-growing Italy-based company Mind The Value has made a name for itself with its...
Hybrid Strategies and the New Face of Retail
By Omar Toulan and Niccolò Pisani
How has the digital disruption affected the way customers shop and the factors that influence their decisions? One need...
The Current Frontier in Industrial Manufacturing: Bringing Software Systems to Market
By Bianca Schmitz, Olaf Plötner, Viktor Jarotschkin and Johannes Habel
Industrial manufacturers increasingly market software systems that help customers optimize value chain processes. However, many...
Optimising the Supply Chain: The Visible Effect of Elemica’s Digital Supply Network
Interview with Rich Katz, CEO of Elemica
Elemica is the industry leader in business to deliver a digital connection between manufacturers and their suppliers, logistics...
Data-driven Decision Making that Uses Data, Mind and Heart
Interview with Heine Krog Iversen, CEO and Founder of TimeXtender
TimeXtender’s mission is to help companies to extract the maximum-possible advantage from their data resources...
Taming Complexity with Intelligence: A Movement to Help Businesses Along the SAP S/4HANA Journey
Interview with Mr. Bjoern Braemer, SVP & Global Head of the SAP S/4HANA Movement
SAP S/4HANA is the digital core that is enabling organisations around...
Artificial Intelligence (AI) in Supply Chain Planning: The Future is Here & Now
By Mark Balte
According to a recent International Data Corporation (IDC) Digital Economy Model, by 2023 over 50% of all worldwide nominal gross domestic product...
Business Software Solutions from the Can-Do Partner Next Door
Interview with Michał Sztanga, Managing Director of Future Processing
Michał Sztanga, managing director of Polish software developer Future Processing, explains how his company takes “getting...
Scandinavian Secure-sharing Software as a Service: The Ultimate Solution for Decision-makers
Interview with Møyfrid Øygard, Managing Director at Admincontrol
Admincontrol provides software solutions for secure collaboration and easy sharing of documents in business processes, such as...
Changing Perceptions: The Island of Jersey Brings Digital Ideas to Success
Interview with Tony Moretta, CEO of Digital Jersey
The European Business Review caught up with Tony Moretta, the CEO of Digital Jersey. Jersey has just...
