Empowering Customers With Seamless Transactions via Chatbots!
Chatbots make transactions simple; there's no need to wait in line or on hold. With the help of chatbots, clients can control their experiences...
5 Smart Ways to Increase Europe’s “AIQ”
By Francis Hintermann, Madhu Vazirani, and Carsten Lexa
At first glance, it would be surprising to learn that Europe is lagging behind in the field...
A Simple Explanation Of How Voice Assistants Work And Why You Need One
Voice assistants are considered the future of technology, making their way into our lives by adopting various platforms and hardware. Additionally, these voice assistants...
Use Cases Of Automated Credit Card Scanning With AI And OCR
By Yeelen Knegtering
Business process automation (BPA) is on the rise. According to a McKinsey Global Survey in 2020, two-thirds of the respondents said that...
Self-learning AI Chatbots for E-commerce: Benefits and Implementation
In the rapidly evolving world of e-commerce, businesses constantly seek innovative ways to enhance customer experiences and streamline operations. Self-learning AI chatbots have emerged...
Does Generative AI Generate Jobs?
By Jacques Bughin
The evolution of AI and its quick adoption by organisations has predisposed many workers to the fear of losing their jobs to...
Practical Applications of AI Courses in 2024: Success Stories and Career Impact
By Pamela Martinez
The speed at which artificial intelligence evolves and integrates into our lives is only going to increase in 2024.
As we look ahead...
Telepsychology, Online Psychology, and AI Is Revolutionizing the Psychology Industry
Long gone are the days when one would lie down on the psychologist’s chair and regale them with our problems. In recent years, other...
Robots are Replacing People in These Industries in 2022
With artificial intelligence (AI) powered tech being trialed in multiple industries and businesses around the world, it will not be long before lots of...
Layoffs in Tech: Redistribution of Resources Amid a Tech Transformation
By Emil Bjerg, journalist and editor of The European Business Review
For years tech companies have been struggling to find qualified talent, but the tables...
Corporate Innovation in the Age of AI: A Changing Landscape
In today’s economy, information overload is fast becoming the norm. From sifting through flooded inboxes to endless scrolls on LinkedIn, there’s a continuous stream...
Artificial Intelligence in Energy Efficiency
Artificial intelligence (AI) and energy efficiency are not mutually exclusive career paths. AI and energy efficiency are gradually becoming more interconnected as data collection,...
China Robot Show 2021: Latest Robots And Artificial Intelligence Developments
By Charles Normandin
We see organizations get to use service robots more these days. It is also predicted that the pace with which organizations adopt...
AI Empowerment Will Separate Winners From Users in 2026
By Fahed Bizzari
AI will not equalise competition in 2026. As models commoditise, advantage shifts to organisations that redesign workflows, embed governance, and build repeatable...
Generative AI In Innovation Development: A Catalyst For Creative Disruption
By Filippo Frangi
From identifying strategic opportunities to enabling faster experimentation, from co-designing with users to reshaping go-to-market strategies, GenAI is pushing the boundaries of...
How Can I Use ChatGPT In My Daily Tasks?
The rise of artificial intelligence (AI) tools, such as ChatGPT, has created an excellent opportunity for people to learn how to utilize them to...
Understanding the Potential of AI in a Technology Driven World
BUY DIGITAL COPY
Interview with Mr. Renaud Champion, Executive Director AIM Institute EMLYON Business School
As artificial intelligence (AI) increasingly plays a big role in today’s...
How AI Bias Quietly Distorts Negotiation Outcomes
By Tim Castle
AI is transforming negotiation, but hidden bias can distort decisions, making human oversight essential to preserve fairness, trust, and long-term commercial value.
Artificial...
Ten Things Every Manager Must Understand About China’s AI Strategy
By Jacques Bughin
China’s AI strategy reshapes competition far beyond foundation models and chatbots. As Jacques Bughin explains, managers must look at scale, integration and...
AI Agents will Empower Autonomous, Scalable and Networked Organizations
By Alessandro Lanteri and Mark Esposito
The rapid development of AI technology has brought in agentic AI systems with the ability to be autonomous and...
From Compliance to Conviction: Leadership Readiness as the Binding Constraint of the AI Era
By Deepika Chopra
As artificial intelligence becomes embedded in high-stakes decisions, the primary constraint on scale is no longer technology or regulation, but leadership readiness....
The EU AI Act: Trustworthy or Reckless AI?
By Jacques Bughin
Alongside the lightning-paced advancements in AI, a number of ethical quandaries have emerged, evidenced for example by deep fakes and incidences of...
Digital Customer Onboarding Using OCR and AI for ID Cards
More bottlenecks in customer onboarding processes often mean less revenue for businesses. Removing these bottlenecks by accelerating the onboarding process is essential for improving...
The Rise of the Gray-Collar Leader: Merging Essential Expertise with AI-Driven Operations
By Tomoaki Takei, MD, PhD
As artificial intelligence accelerates the automation of traditional office roles, a powerful new class of hybrid leaders is emerging. These...
Is Artificial Intelligence Going to Make Localization Easier?
The recent explosion of interest in artificial intelligence (AI) shows that many people around the world are genuinely interested in how this technology could...
AI Inside? Five Tipping Points for a New AI-based Business World
By Duco Sickinghe and Jacques Bughin
The “softwarisation” of our economies has continued unabated since Marc Andreessen’s note in its article in 2011 “Why software...
Five Lessons of Cybersecurity the Public Sector Can Offer
By Dr. Öykü Işık, Dr. Tawfik Jelassi and Valérie Keller-Birrer
The public sector’s many years of experience fighting for cybersecurity offers unique insights for businesses...
Digital Culture: Transforming the Way Leaders Need to Design Corporate Culture for AI
By Mostafa Sayyadi and Michael J. Provitera
Mostafa Sayyadi and Michael Provitera argue that executives now have two options to select from with regard to...
Chatpocalypse Now: with ChatGPT the Question is Not, “Is this Technology Ready for Us?”...
By Christopher Surdak, JD
The rise of AI-powered chatbots and virtual assistants is transforming the way we communicate with businesses and each other, with ChatGPT...
Powering Costing with Artificial Intelligence: The case of Vodafone Procurement
By Hervé Legenvre, Gavin Hodgson and Govind Khandelwal
The present article describes how the Vodafone Procurement Company (VPC) has adopted Artificial Intelligence technology to boost its...
What Dentistry’s AI Revolution Teaches Other Industries
By Frank Cespedes and Ben Plomion
If you're looking for an instructive case study of the absorption of AI technology into a somewhat conservative industry,...
Four AI Stocks that May Be Undervalued, and Four that Might Be Overvalued
By Pierre Raymond
Abstract
Artificial intelligence has become a hot topic since the launch of OpenAI's ChatGPT, and investors were quick to jump on the AI...
AI-Enabled VUCA
By Nathan Bennett, G. James Lemoine, and Péter Molnár
AI-enabled volatility, uncertainty, complexity, and ambiguity (VUCA) are downsides to the numerous benefits of AI technology....
The Power of Artificial Intelligence in Decision-Making
By Oleksii Tsymbal
There is no doubt that human error is the most significant contributing risk factor in safety-critical systems. In manufacturing, transportation, healthcare, security,...
Humanising Robots Increases Consumer Satisfaction and Forgiveness of their Failures
By Kai Chi (Sam) Yam and David De Cremer
Want your customers to have a positive, forgiving attitude towards your robot employees? Then make your...
Overcoming customer acquisition cost challenges in fintech
Overcoming customer acquisition cost challenges in the financial technology (fintech) sector has never been more difficult. In the B2C segment, firms are faced with...
ChatGPT – What Will the AI Revolution Mean for Businesses?
By Emil Bjerg, journalist and editor of The European Business Review
“The future is already here - it’s just not evenly distributed” a quote from...
Beyond SaasPocalypse: How Agentic AI Is Reinventing Software Economics
By Jacques Bughin and Filip Van Innis
Historically, enterprise software was priced on a per-seat basis. Today, in the era of generative and, especially, agentic...
Europe’s AI Decade: Separating the Signal from the Noise
For two years the consensus held that Europe had lost the AI race. Then the money started moving. Investor Nicole Junkermann on how to...
Augmented Reality & Virtual Reality in Healthcare: 9 Examples
For healthcare, there are endless possibilities in alternate realms. There are many legitimate uses for augmented/virtual reality (AR/VR) in healthcare, from education to visualization...
Economic Impacts of AI and Robotics
Technology has played an essential role in making work more efficient for years. Now, robots and artificial intelligence (AI) are becoming present in more...
Why And How to Integrate Machine Learning into Business?
By Charity Prado
Advances in automated computing technologies create fresh opportunities in today's business world. Machine learning is at the forefront of the revolution. According...
Navigating Trust and Innovation: AI in 2024
By Julie Linn Teigland
This year, the World Economic Forum (WEF) has chosen a compelling theme: ‘Rebuilding Trust’.
As outlined on the WEF’s website, it’s all...
The Complex Equation of AI in the Work World
By Hamilton Mann
At the imminent dawn of our artificially intelligent societies, a profound question arises: To what extent will artificial intelligence reshape our professional...
Don’t Outsource Trust to AI – Use AI to Scale Trustworthy Advice
By Prashant Bharadwaj and Dominic Houlder
The next big scandal in professional and financial services may not begin with fraud or negligence. It may...
On Avoiding AI’s Hidden Human Cost
By David De Cremer and Laurence Van Elegem
As business strives to integrate AI optimally into its processes, it risks paying insufficient attention to the...
Enhancing Value Through Customer Centric Supply Chain
An exclusive interview with Allan Dow, President, Logility
In today’s fast-changing marketplace, Allan Dow, President of Logility, knows all too well that a customer centric...
Artificial Intelligence: Just Who Is In Charge Around Here?
An Exclusive Interview with Professor David De Cremer, Founder and Director, Centre on AI Technology for Humankind, NUS
The employment of artificial intelligence is proceeding...
Algorithmic Attachment: How AI-Based Employee Monitoring Shapes Workplace Trust, Autonomy, and Well-being
By Madeleine Roantree and Adrian Furnham
Although AI-driven monitoring and performance tools are designed to optimise productivity, they may have an adverse effect on how...
Quantum AI Review: Unveiling The Facts About This Platform
No human trader could possibly analyze all of the information required to make a profitable trade in any particular equities or market in a...
