Good Profits and Growth How Net Promoter Helps Companies Thrive in a Customer-Driven World
By Fred Reichheld, Rob Markey and Andreas Dullweber
Companies are now finding that the only path to sustainable growth lies through “good profits” and long-term...
From Products to Solutions – Mastering Sales Force Incentives
By Johannes Habel and Olaf Ploetner
As B2B companies strive to become providers of solutions rather than products, sales managers face significant challenges. Among them:...
Why Robots May Not Be Taking Your Job – at least, not in...
How Organisations Can Embrace Automation
By Leslie Willcocks
In this article Professor Willcocks discusses the reality of robots, what they mean for ‘human’ jobs and how...
Why Mark Zuckerberg’s Leadership Failure was a Predictable Surprise
By David De Cremer
In today’s more developed global village, responsible leadership is of paramount importance especially from businesses that make use of digital platforms....
The World Business Forum New York
By Henrietta Morris “We have to unlearn what we think we know about leadership.” – Linda Hill This was the message, in this instance boldly stated
Market Makers… Innovate your market, then innovate your business.
By Peter Fisk
Peter Fisk explores how the next generation of businesses innovate from the future back, and outside in. They start by finding the...
What Senior Executives Should Know About Sales
By Frank Cespedes
Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional best practices. As a senior...
Board of Directors Oversight of Leadership Risk
By Patrick R. Dailey and Charles H. Bishop
The practice of Enterprise Risk Management was born as a consequence of the Enron collapse in...
Strategic Principles for Competing in the Digital Age
By Martin Hirt and Paul Willmott
Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind. Below, Martin...
Turning Societal Challenges into Business through Value Sharing
By Simona Rocchi, Bahaa Eddine Sarroukh, Karthik Subbaraman, Luc de Clerck and Reon Brand
How do brands stay meaningful and relevant in the 21st...
Why Leaders Fail
By Patrick R. Dailey
“All too frequently, an exceptional executive encounters a corporate trap door, falls, and then derails. This article presents 21st century challenges—corporate...
A New Model for the Future of Customer Relationships
By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes
The fundamental relationships among brands, media, and people are being transformed at an...
Hunter or Hunted? How Digital Media and GDPR Increases Importance of Inbound B2B Sales
By Laurence Minsky and Keith Quesenberry
Today, through prior digital and social media research, organisational buyers approach their vendor sales teams much more informed. Hence,...
Hidden Needs Analysis: Creating Breakthrough Products
An Interview with Keith Goffin
The clear identification of customer needs is a fundamental part of successful innovation and most organizations aim to develop a...
Strategising to Win On the Global Playing Field: Making Real Strategic Choices in...
By Bart Tkaczyk
Attract the best people. Own shares either in good ships, or in none at all. Make your ship attractive, then good people...
Leadership Dispatches: Business Lessons From A President Taking Charge
By Michael Useem, Howard Kunreuther, and Erwann Michel-Kerjan
This article discusses the leadership of President Sebastián Piñera following the Chilean earthquake of 2010. The authors...
Digital Reality No.1: Customer Experience is Value
By Stijn Viaene
Customer-centric practices have been one of the key considerations in this age of digital transformation. In this article, Professor Stijn Viaene elaborates...
Growth Principles from a Decade of Billion-Dollar ‘Startups’
By Josemaria Siota and Luiz Zorzella
How did LinkedIn achieved a 35% revenue growth in 20151, after suffering media earthquakes in the previous months? Some...
The Rationality of Risk, Part 3: Rollercoasters, Burning Ships and the Hero’s Journey
By Christopher Surdak
In part three of the series on The Rationality of Risk, Chris Surdak gives some guidance on making friends with risk. Loss,...
What We (Think We) Know May Not Be So
How to Get (More of) What You Want in Negotiations
By Margaret A. Neale and Thomas Z. Lys
The results of empirical research on the performance...
Careering Off Track: The New World of Work
By Adrian Furnham
Today, the idea of a ‘job for life’ is, for many people, neither possible nor desirable. The concept of the career has,...
Why Value Value?
By Tim Koller, Richard Dobbs and Bill Huyett
Most executives have figured out how to create value for shareholders through experience, observation, and intuition. They’ve...
5 Ways Trump or Clinton Could Make Government Run More Like a Business
By Howard Schweitzer
Applying business concepts to government is not a fantasy. With the right leader, a heavy dose of patience and good ideas, government...
Enhancing Value Through Customer Centric Supply Chain
An exclusive interview with Allan Dow, President, Logility
In today’s fast-changing marketplace, Allan Dow, President of Logility, knows all too well that a customer centric...
Take Back Control: Sherilyn Williams Casiano on providing the affluent true control of their wealth
What is the secret to sustain and grow your wealth in the most effective and efficient way? In this interview with Sherilyn Williams Casiano,...
Why Forgiveness Should Be Part Of Your Compliance Strategy
By David de Cremer
Compliance strategies are integral in creating a trustworthy, high performing and innovative work culture. As such, it is imperative for companies...
What the French Open can Teach Businesses about Branding
The Ten Key Lessons Every Marketer Should Know
By Laurence Minsky and Colleen Fahey
Improving one’s brand identity is indeed one of the greatest challenges marketers...
Amazon, Just a Click Away from Luxury
What are the Implications for Selective Distribution?
By Xavier Derville and Jean-Noël Kapferer
Has the strategy of selective distribution, on which luxury brands depend for survival, evolved in the...
Fintech: a Force for Disrupting and Democratising Financial Services
Fintech is like a snowball on a hill that is getting bigger and bigger and changing finance tremendously. London-based entrepreneur Viktor Prokopenya is well...
Why Emotions Are as “Soft” as Gold Bars (Making Money)
By Dan Hill
For brand-oriented consumers and leaders as well as your average worker, emotions matter. Emotions are central, not peripheral, to both marketplace and...
21st Century Leaders: Driving Success Amid Intense Disruption
Fujitsu’s Duncan Tait on the imperatives for unlocking value in the digital age
Besides having superior knowledge about optimising digital for their business, what else...
Tailoring the Strategy Function for Success
By Jo Whitehead, Felix Barber and Rebecca Homkes
Enterprises face a host of challenges today, including digital disruption and changing global trade patterns. In such...
Leading as a Coach: Advancing Career, Transforming Life
An Exclusive Interview with Magdalena Nowicka Mook, Executive Director and CEO, ICF
A professional coaching program has proven to be a powerful catalyst for helping...
What Do Bosses Do Today? Rethinking this still-essential role for a new world
By Linda A. Hill and Kent Lineback
Being a great boss has always been hard. The challenge for organizations today is that it’s getting both...
Driving Success Through Agile Banking: An Exclusive Interview with Sergey Khotimskiy
Started out as a local bank catering to a niche market, Sovcombank became one of the largest in terms of assets and most profitable...
Smile, Smile and Be A Leader? Differences in Male and Female Leaders’ Use of...
By Vanessa Marcié and Sucheta Nadkarni
While humour can serve as a key to improve work culture and leadership effectiveness, there is a good chance that you are...
The E-Car Will Change Human Behaviour
By Stefan Krause and Boris Liedtke
In this article, the authors share why despite the attacks on new mobility technology and the fact that there...
Free Speech, free for whom?
From the Editors
Free speech: If free speech is free to consume, free to seek, free to impart and disseminate and free to gather, then...
How Banks Grow Now
By Piercarlo Gera, Alessandro Secchi and Luca Gagliardi
Spending on customer loyalty keeps going up, but returns are diminishing. This article will tackle how banks...
Second-hand Luxury: Should Personal Luxury Brands Sell Pre-owned Products?
By Jean-Noël Kapferer
As luxury brands seek to protect their symbolic capital and prestige, entering resale markets is a strategy to be carefully considered before...
How Women Leaders Build The Career They Thrive In
By Christie Hunter Arscott and Lauren Noël
Early career women understand that building a career and life they thrive in is no small feat. Instead,...
Rethinking Future Higher Education
By Mario Raich, Simon Dolan, Paweł Rowinski, Claudio Cisullo, Courtney Abraham and Jan Klimek
“Education is a sustainable way for cultural change and transformation.”
The world around...
Craftsmanship Meets Technology: A Conversation with Christoph Grainger-Herr, CEO of IWC Schaffhausen
In the new IWC Manufacturing Center, IWC Schaffhausen combines traditional craftsmanship with sophisticated technology to produce high-quality timepieces like the iconic Pilot’s Watches or...
Software AG: Touching the Lives of Millions for Half a Century!
There is a software company that does things differently; not clamouring to be the latest headline, but quietly running the world with precision for 50 years...
Lessons from Ellen MacArthur and the Circular Economy on How Leaders can Build...
By Peter Hopkinson and William S. Harvey
The growth of interest in the circular economy has been meteoric with new initiatives emerging weekly. A key...
Making Failure Work
By Ricardo Viana Vargas, Edivandro Carlos Conforto, and Tahirou Assane Oumarou
For all organisations and managers failure is a recurring reality. But despite failure being...
A Revolution at the Organisation’s Core: Millennials
By Guido Stein and Miguel Martín
How do organisations strategise to create a sound and functional workforce? In this article, the authors present how...
Payke: High Tech to Enrich the Japan Experience
Payke is an innovative solution for visitors to Japan that uses product translation technology to enrich the tourism experience. Its Travel Support service adds...
Let’s STRIDE Towards UN SDG-led Innovation
By Mike Cooray, Rikke Duus, Joanne Carmichael, and Marius Sylvestersen
It has never been more urgent for entrepreneurial, public, and private organisations to join forces...
Certainty of Uncertainty: 2022 in Review
By Emil Bjerg, journalist and editor of The European Business Review
Russia’s invasion of Ukraine. Energy crisis in Europe. Three Prime Ministers in two months...
