The Service Revolution, Intelligent Automation and Service Robots
By Jochen Wirtz, Werner H. Kunz and Stefanie Paluch
Are there parallels between the Industrial Revolution of the eighteenth century and the changes now being wrought on twenty-first-century society...
Watched Over by Machines: AI and Surveillance at Work
By Andreas Deppeler
The recent transitions towards having company personnel working at home while remaining digitally connected have sometimes been portrayed as furthering the ideal...
A Focus on the Relationship between AI and Humans
An Introduction to the Special Report on AI and Humans by AiTH, NUS Business School
By David De Cremer
The development of artificial intelligence (AI) promises...
Humanising Robots Increases Consumer Satisfaction and Forgiveness of their Failures
By Kai Chi (Sam) Yam and David De Cremer
Want your customers to have a positive, forgiving attitude towards your robot employees? Then make your...
Synergy or Conflict? Lessons for managers on how to successfully adopt AI to augment...
By Jakob Stollberger and David De Cremer
Artificial intelligence undeniably offers the potential to improve decision-making, at least in certain contexts. In this article, AI experts Jakob Stollberger...
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Highlights and Key Trends from Bloomberg’s 2024-25 Business School Rankings
Bloomberg Business week has long been regarded as a leading authority in evaluating global business schools. Known for its thorough, data-driven methodology, the annual Bloomberg business school rankings provide prospective MBA students with a...
Why Value Value?
By Tim Koller, Richard Dobbs and Bill Huyett
Most executives have figured out how to create value for shareholders through experience, observation, and intuition. They’ve developed a wealth of personal wisdom that typically takes them...
