By Jason Coari
In an era of unprecedented digital transformation, the impact IT integration has on business cannot be underestimated. The outcomes in the recently released Digital Workplace Productivity Report reveal that employees are only working at 60% capacity because IT disruptions often affect their work. They are also losing almost one hour (54 minutes) of work time every week due to IT disruptions, which costs millions in lost productivity annually.
For companies to reach their full potential, they must embrace the importance of fully integrated IT and prioritise their employees’ digital experience.
Prioritising IT improves employee productivity and retention
Businesses must embrace problem-solving innovations, not just reactive IT efforts. Reactive measures simply won’t cut it in our new, increasingly digital world. The businesses that are successful will be forward-thinking.
In the long run, proactive IT initiatives save time and money and lessen employees’ workplace frustrations, therefore reducing employee burnout and turnover. High-performing technology processes improves employee retention, productivity , and creates balanced and relaxed work environments for leaders and employees alike.
With climbing employee frustrations, company morale becomes increasingly affected. IT leaders need tools and automation that can self-heal, predict, and prevent problems from happening. Employers need the ability to support staff adequately and be informed with intuitive and proactive technology. This way, each individual staff member can perform to their greatest capacity. This means less time troubleshooting and more time completing tasks. Companies willing to take action will retain the reported 14% of staff choosing to quit as a result of inadequate technology performance. With higher-performing technology, employees on average become 22% more productive.
Additionally, research shows that 40% of technical issues still go unreported. This not only means that employees are troubleshooting tech issues, placing an undue burden on them, but also that your IT department may not have an accurate view of all the issues that affect your employees’ day to day. Think of how much time and money your company could save by investing in proactive technology.
Why the digital employee experience makes a difference
According to our research, more than half of globally surveyed employees understand the importance of a digital employee experience (DEX) and believe it should be a top priority for executives to understand and consider when making business decisions. DEX is quite simply the quality of users’ interactions with technology in their work environment.
Optimising a digital workplace means having equipment that provides data on user behaviors, needs, and work styles. Many employees reported having a lack of knowledge about their systems, leading to unresolved IT tickets greatly impacting their work day.
Businesses are in the dark about how much losses in productivity are costing them and influencing their workforce’s perceived adequacy in the eyes of their employees. Improved DEX can make a difference in both. Our findings show that 36% of employees have considered leaving their employer as a result of poor digital experience.
Lower retention rates cost companies thousands in training and recruitment. If their DEX systems are lacking, it becomes more difficult to replace staff. This adds to difficulties such as the cost of living crisis and managing challenges that come with hybrid and work-from-home positions—and 91% of Americans prefer these types of workstyles. The ability to ensure productive digital workspaces has never been more important.
Having the correct systems in place results in lower costs, reduced risk, and stronger revenue growth. Workplaces that don’t integrate high-performance systems spend four times as much time as those that do. Companies spend about an hour and a half each week troubleshooting IT problems using less effective DEX systems, With With fully integrated systems, on average, only 30 minutes per week is spent. Investing in both IT and a comprehensive DEX has a direct, positive impact when it comes to attracting the best talent and provides more possibilities for greater productivity. Leaders should pay attention.
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About the Author
Jason Coari is the VP Product Marketing & Strategy at Lakeside Software. Lakeside’s digital experience management software allows IT leaders to proactively measure, manage, and optimize their employees’ digital experience anywhere they are working. Jason is an accomplished B2B SaaS go-to market executive with 20+ years of progressive international experience in the technology industry. He has significant domain expertise in finance, life sciences and media & entertainment industry, and strong technical acumen in high-performance storage, data management, HPC, enterprise SaaS, and endpoint security.
