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“Your Call is Important to Us”: The Business Psychology of Queuing
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One sure way to disgruntle your customers is to oblige them to fritter away their valuable time in queues – whether in the real world, online, or on the phone. However, if...
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Gossip can be hurtful and malicious, leaving behind a bad smell. And while we may not always avoid it, we can choose the type of gossip to engage in. Enter, reverse backstabbing,...
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