By Audra Proctor No one doubts the effectiveness of face-to-face workshops for organisational change implementation. But the practicality of things, such as, availability, time, expense and choice of venue, to name a few, makes running training workshops a challenge for many organisations. In this article Audra Proctor of Changefirst unveils how advancement
By Peter Weill and Stephanie L. Woerner The popularity of the smartphone has exploded, and continues to do so. The ever-growing usage of the latest mobile technology across all demographics provides businesses in any type of industry with unique opportunities
By Raghav Narsalay and Avnish Sabharwal As India rapidly moves into the digital era, leading Indian businesses are changing their business models to capture the opportunity.
By Sunil Gupta Google Flu Trends article of November 2008 heralded in a new age for big data where where it is possible to leverage the vast amount of data to speak for itself, without theory or expert knowledge of the subject matter. However, in a short
By Christopher Surdak The quality of customer service has been steadily declining in recent years, but now that increasing digitisation has shifted more power to the consumer. Christopher Surdak demonstrates that bad service can, and will, become detrimental
By John Bates Humanity’s destructive ecological footprint is only getting bigger and effective solutions are needed more than ever. Below Dr. John Bates explains what a debate about bananas has to do with the effectiveness of climate change conferences, and
By Mike Sutcliff The proliferation of digital technologies allows scope for innovation in the way organisations deliver customer experience. Here Mike Sutcliff explores the first steps organisations can take to begin their digital transformation journey.
By David Stokes The advent of the internet changed modern day lives irreversibly but the new game-changer is already here: mobile digital technology is changing the way we buy, learn and interact with each other. Below David Stokes explains why data is key
By Mauro Macchi
European countries have long lagged behind other developed economies in productivity and innovation, even prior
By Thérèse F. Tierney As urban populations continue to expand worldwide, natural disasters are precipitating increased challenges to public health, welfare, and safety. Informal methods, such as crowdsourcing, can provide real-time data enabling quick