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Editors’ Pick
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Good Profits and Growth How Net Promoter Helps Companies Thrive in a Customer-Driven World

March 22, 2012 • STRATEGY & MANAGEMENT, Marketing & Consumers, Editors' PickComments (0)

By Fred Reichheld, Rob Markey and Andreas Dullweber Companies are now finding that the only path to sustainable growth lies through “good profits” and long-term customer loyalty. The Net Promoter® system enables executives to rigorously measure customer attitudes and behaviors, distinguish between bad profits and good, and build the quest for good

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The Leader’s Checklist

January 23, 2012 • LEADERSHIP, Editors' Pick, Leadership DevelopmentComments (1)

By Michael Useem The Leader’s Checklist comprises fifteen mission-critical, time-tested leadership principles that vary surprisingly little among companies or countries. Taken together, they constitute a playbook for leadership decisions whatever the

What Do Bosses Do Today? Rethinking this still-essential role for a new world

September 28, 2011 • LEADERSHIP, Editors' Pick, Leadership DevelopmentComments (0)

By Linda A. Hill and Kent Lineback Being a great boss has always been hard. The challenge for organizations today is that it’s getting both harder and more essential at the same time. How and where will organizations find great bosses who can effectively

Why Value Value?

July 20, 2011 • LEADERSHIP, STRATEGY & MANAGEMENT, Corporate Governance, Finance & Economics, Editors' PickComments (0)

By Tim Koller, Richard Dobbs and Bill Huyett Most executives have figured out how to create value for shareholders through experience, observation, and intuition. They’ve developed a wealth of personal wisdom that typically takes them in the right

Why Leaders Fail

July 20, 2011 • LEADERSHIP, SPECIAL FEATURES, Editors' Pick, Leadership Development, Strategic SpotlightComments (0)

By Patrick R. Dailey “All too frequently, an exceptional executive encounters a corporate trap door, falls, and then derails. This article presents 21st century challenges—corporate trap doors—that arise to snare exceptional executives.” You might

What Managers Need to Know about Platforms

July 20, 2011 • LEADERSHIP, STRATEGY & MANAGEMENT, INNOVATION, Global Business, Editors' Pick, Emerging Ideas, Strategic SpotlightComments (0)

By Annabelle Gawer A new and powerful way to compete has taken shape in our business landscape: Platform competition You might also like: Reinvention: Critical to Business Success, but not Always Obvious Conflict Contagion: A Virus to Watch and Treat Early

Creating Abundant Organizations

June 9, 2011 • LEADERSHIP, STRATEGY & MANAGEMENT, SUSTAINABILITY & ETHICS, People Management, Editors' Pick, Leadership Development, Team ManagmentComments (1)

Interview with Dave and Wendy Ulrich In “The Why of Work: How Great Leaders Build Abundant Organizations” (McGraw-Hill 2010), Dave and Wendy Ulrich set out to help leaders find an understanding of the meaning and purpose of work. You might also like:

Hidden Needs Analysis: Creating Breakthrough Products

May 20, 2011 • STRATEGY & MANAGEMENT, TECHNOLOGY, Marketing & Consumers, Digital Transformation, Editors' PickComments (0)

An Interview with Keith Goffin The clear identification of customer needs is a fundamental part of successful innovation and most organizations aim to develop a deep customer understanding. However, the methods that most companies use for their market

Why Emotions Are as “Soft” as Gold Bars (Making Money)

May 20, 2011 • STRATEGY & MANAGEMENT, INNOVATION, Marketing & Consumers, Editors' Pick, Emerging Ideas, Strategic SpotlightComments (0)

By Dan Hill For brand-oriented consumers and leaders as well as your average worker, emotions matter. Emotions are central, not peripheral, to both marketplace and workplace behavior. You might also like: Reinvention: Critical to Business Success, but not

Leadership and the Structure of Trust

May 20, 2011 • LEADERSHIP, SUSTAINABILITY & ETHICS, SPECIAL FEATURES, Corporate Governance, Global Business, People Management, Editors' Pick, Leadership Development, Team ManagmentComments (3)

By Paul R. Lawrence and Robert Porter Lynch Trust enables everything to move faster more effortlessly,and with less conflict. In the business world, executives soon learn how expensive distrust is. Every transaction, every conversation, every move we make