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Editors’ Pick
Category Archive

At Your Service: Management with HEART

February 8, 2017 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

Interview with Rommel Gonzales The Bellevue Resort, Bohol, Philippines   “In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are selling service.” A man with decades worth of experience in the hospitality and airline industry, Rommel Gonzales, General Manager of The Bellevue Resort, shares with us the

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The Importance of Being Expert… Contextually Expert

February 2, 2017 • LEADERSHIP, Editors' Pick, Leadership DevelopmentComments (1)

By Barbara Kellerman The article argues that leadership is not a person – it is a system. It is a system in which three parts are of equal importance: leaders, followers (or others), and contexts. The article focuses on the importance of incorporating

The Strategic Leader’s Roadmap

February 1, 2017 • STRATEGY & MANAGEMENT, Editors' Pick, Strategic SpotlightComments (0)

By Harbir Singh and Michael Useem Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset that can be learned and mastered across a career. Becoming a strategic leader oneself

This Too Shall Pass Change is Not Only Necessary, It’s Inevitable

January 24, 2017 • TECHNOLOGY, Big Data & Analytics, Editors' Pick, Internet of Things, Surdak on TechnologyComments (0)

By Christopher Surdak   If one word was used to describe the year we have just lived through my choice would be “change”. For most businesses, change is both inevitable and unnerving. Change is a New Normal, and our notions of reliability, predictability

Future Work: Changes, Choices & Consequences

December 1, 2016 • Editors' Pick, TransformationComments (2)

By Jonathan Trevor Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial Age past. How will the rapid progress of digital technologies affect work in

A New Model for the Future of Customer Relationships

December 1, 2016 • STRATEGY & MANAGEMENT, Marketing & Consumers, Editors' PickComments (0)

 By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes The fundamental relationships among brands, media, and people are being transformed at an unprecedented rate, necessitating a new definition of customer relationships. This article offers

5 Ways Trump or Clinton Could Make Government Run More Like a Business

November 10, 2016 • LEADERSHIP, STRATEGY & MANAGEMENT, SPECIAL FEATURES, Global Business, Commentary, Editors' PickComments (0)

By Howard Schweitzer Applying business concepts to government is not a fantasy. With the right leader, a heavy dose of patience and good ideas, government can become more efficient delivering more value at decreased burden to taxpayers.   Throughout the

What Senior Executives Should Know About Sales

September 30, 2016 • LEADERSHIP, STRATEGY & MANAGEMENT, Global Business, Editors' PickComments (0)

By Frank Cespedes Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional best practices. As a senior executive, you can worry all you want about disruption, but you need a salesforce aligned with

Socialise for Success: Three Key Steps for Better Business Outcomes Online

July 20, 2016 • TECHNOLOGY, Editors' Pick, Social Media, Unprotected PostComments (0)

By Jim Macnamara Research shows that most businesses are jumping on the social media bandwagon. But many are not using social media effectively or wisely, exposing themselves to criticism and missing opportunities. Here, Jim Macnamara outlines three key steps

The Dirty Dozen: How Unethical Behaviour Creeps Into Your Organisation

July 19, 2016 • SUSTAINABILITY & ETHICS, Corporate Governance, Editors' Pick, Social ImpactComments (1)

By Urs Müller and Ulf Schäfer This article presents some of the most influential drivers of unethical behaviour in business and suggests counter-strategies. Reviewing the literature from relevant disciplines, the authors draw the attention to twelve factors