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Future Work: Changes, Choices & Consequences

December 1, 2016 • Editors' Pick, TransformationComments (2)

By Jonathan Trevor Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial Age past. How will the rapid progress of digital technologies affect work in our Information Age future?   It is axiomatic to say that everything is changing in the world

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A New Model for the Future of Customer Relationships

December 1, 2016 • Editors' Pick, Marketing & Consumers, STRATEGY & MANAGEMENTComments (0)

 By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes The fundamental relationships among brands, media, and people are being transformed at an unprecedented rate, necessitating a new definition of customer relationships. This article offers

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5 Ways Trump or Clinton Could Make Government Run More Like a Business

November 10, 2016 • Commentary, Editors' Pick, Global Business, LEADERSHIP, SPECIAL FEATURES, STRATEGY & MANAGEMENTComments (0)

By Howard Schweitzer Applying business concepts to government is not a fantasy. With the right leader, a heavy dose of patience and good ideas, government can become more efficient delivering more value at decreased burden to taxpayers.   Throughout the

sales-featured

What Senior Executives Should Know About Sales

September 30, 2016 • Editors' Pick, Global Business, LEADERSHIP, STRATEGY & MANAGEMENTComments (0)

By Frank Cespedes Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional best practices. As a senior executive, you can worry all you want about disruption, but you need a salesforce aligned with

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Socialise for Success: Three Key Steps for Better Business Outcomes Online

July 20, 2016 • Editors' Pick, Social Media, TECHNOLOGY, Unprotected PostComments (0)

By Jim Macnamara Research shows that most businesses are jumping on the social media bandwagon. But many are not using social media effectively or wisely, exposing themselves to criticism and missing opportunities. Here, Jim Macnamara outlines three key steps

ethics-featured

The Dirty Dozen: How Unethical Behaviour Creeps Into Your Organisation

July 19, 2016 • Corporate Governance, Editors' Pick, Social Impact, SUSTAINABILITY & ETHICSComments (1)

By Urs Müller and Ulf Schäfer This article presents some of the most influential drivers of unethical behaviour in business and suggests counter-strategies. Reviewing the literature from relevant disciplines, the authors draw the attention to twelve factors

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Social Media and the Business of Trust

July 12, 2016 • Big Data & Analytics, Editors' Pick, Social Media, TECHNOLOGYComments (0)

By Wilfried Vanhonacker How far is too far in gleaning user data and handing this over to advertisers, even though the aim is to continue to provide a valuable but free user experience? You might also like: How to Stand Out Online Future Work: Changes,

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Building the Everything Store: Amazon’s Cycles of Creativity and Circles of Destruction

May 31, 2016 • Business Process, Editors' Pick, Global Business, INNOVATION, OPERATION, Strategic Spotlight, STRATEGY & MANAGEMENT, Supply ChainComments (4)

By Sean Culey In just 20 years, Amazon has grown from an online startup focusing on selling books, to a devastating multi-platform, multi-industry technological disruptor, predicted to be worth $3 trillion by 2026. In his latest article, Sean Culey describes

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Managing Customer Satisfaction Better

May 26, 2016 • Editors' Pick, Marketing & Consumers, SPECIAL FEATURES, Strategic Spotlight, STRATEGY & MANAGEMENTComments (0)

By Johannes Habel Many companies draw the wrong conclusions from their customer surveys. There is a simple method that can provide a remedy, leading to better decisions.   You might also like: How to Stand Out Online Organisational Identity as the Touchstone

crowd

The Secret Life of Crowdfunding

May 24, 2016 • Editors' Pick, Emerging Ideas, Entrepreneurship, Finance & Economics, INNOVATION, STRATEGY & MANAGEMENTComments (1)

By Adam J. Bock and Denis Frydrych Crowdfunding is a much-hyped tool for entrepreneurs to access capital anywhere in the world. While media and public perception have generally been positive, the data suggests high failure rates for crowdfunding campaigns. We