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At Your Service: Management with HEART

February 8, 2017 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

Interview with Rommel Gonzales The Bellevue Resort, Bohol, Philippines   “In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are selling service.” A man with decades worth of experience in the hospitality and airline industry, Rommel Gonzales, General Manager of The Bellevue Resort, shares with us the

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The Importance of Being Expert… Contextually Expert

February 2, 2017 • LEADERSHIP, Editors' Pick, Leadership DevelopmentComments (1)

By Barbara Kellerman The article argues that leadership is not a person – it is a system. It is a system in which three parts are of equal importance: leaders, followers (or others), and contexts. The article focuses on the importance of incorporating

The Strategic Leader’s Roadmap

February 1, 2017 • STRATEGY & MANAGEMENT, Editors' Pick, Strategic SpotlightComments (0)

By Harbir Singh and Michael Useem Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset that can be learned and mastered across a career. Becoming a strategic leader oneself

NGOs and Millennials – A Blinding Love Affair?

January 25, 2017 • Commentary, Social ImpactComments (1)

From the Editors As we start 2017 we look back to 2016 to consider some of the interesting events that will continue or influence the New Year. The Trump election and Brexit in the UK promise to dominate much of 2017 and beyond. Interestingly the youth

This Too Shall Pass Change is Not Only Necessary, It’s Inevitable

January 24, 2017 • TECHNOLOGY, Big Data & Analytics, Editors' Pick, Internet of Things, Surdak on TechnologyComments (0)

By Christopher Surdak   If one word was used to describe the year we have just lived through my choice would be “change”. For most businesses, change is both inevitable and unnerving. Change is a New Normal, and our notions of reliability, predictability

What Leaders Can Learn from Both Clinton and Trump

January 5, 2017 • LEADERSHIP, Women in Leadership, CommentaryComments (0)

By Katharina Balazs   When connecting with an audience, Hillary Clinton leads with the head while Donald Trump comes from the heart: both hold lessons for today leaders. Watching Hillary Clinton and Donald Trump during the U.S. presidential debates, it

The surprising habits of original thinkers | Adam Grant

December 31, 2016 • INNOVATION, Videos, Emerging IdeasComments (0)

You might also like: Beyond Markets: Entrepreneurship in the Civil Society A Primer on Theoretically Exploring the Field of Business Model Innovation The Chief Innovation Officer Should be in Charge of New Territories. Not More. Not Less. Have We Lost the

Dr. Steven MacGregor on BBC Business Live with Maryam Moshiri

December 1, 2016 • Videos, MacGregor on Executive HealthComments (1)

You might also like: Re-Design Your Feed Take the Window Seat (Return) The surprising habits of original thinkers | Adam Grant Take the Window Seat (Outbound) Leo Messi and Larry Ellison have more in common than you think How to stay calm when you know

Future Work: Changes, Choices & Consequences

December 1, 2016 • Editors' Pick, TransformationComments (2)

By Jonathan Trevor Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial Age past. How will the rapid progress of digital technologies affect work in

A New Model for the Future of Customer Relationships

December 1, 2016 • STRATEGY & MANAGEMENT, Marketing & Consumers, Editors' PickComments (0)

 By Yoram (Jerry) Wind and Catharine Hays, with Alexa de los Reyes The fundamental relationships among brands, media, and people are being transformed at an unprecedented rate, necessitating a new definition of customer relationships. This article offers