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Strategic Spotlight
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At Your Service: Management with HEART

February 8, 2017 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

Interview with Rommel Gonzales The Bellevue Resort, Bohol, Philippines   “In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are selling service.” A man with decades worth of experience in the hospitality and airline industry, Rommel Gonzales, General Manager of The Bellevue Resort, shares with us the

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The Strategic Leader’s Roadmap

February 1, 2017 • STRATEGY & MANAGEMENT, Editors' Pick, Strategic SpotlightComments (0)

By Harbir Singh and Michael Useem Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset that can be learned and mastered across a career. Becoming a strategic leader oneself

Managing Difficult Personalities

January 24, 2017 • STRATEGY & MANAGEMENT, Talent Management, Strategic Spotlight, Team ManagmentComments (0)

By Zahir Irani and Amir Sharif   Taking a lead in handling difficult situations and difficult people can be the hardest part of any management role. In this article, the authors outline ways in which to handle such people and situations to ensure a better

Organisational Identity as the Touchstone for Strategic Decision Making

December 7, 2016 • STRATEGY & MANAGEMENT, Strategic Spotlight, Team ManagmentComments (1)

By John C. Camillus   A firm’s Identity – its core values, enduring aspirations and distinctive competencies – is intended to guide management’s decision making. This article discusses the effective methodologies for translating the values,

Have We Lost the Ability to Listen to Bad News?

December 1, 2016 • STRATEGY & MANAGEMENT, INNOVATION, Emerging Ideas, Strategic SpotlightComments (0)

By Kim E. van Oorschot, Luk N. Van Wassenhove, Kishore Sengupta & Henk Akkermans Research shows that project managers continuously prioritised good vibes (positive, but subjective signals) over bad news (negative, but objective signals), which resulted in

What causes managers to change their business model?

November 27, 2016 • STRATEGY & MANAGEMENT, Global Business, Strategic Spotlight, TransformationComments (1)

By Tina Saebi, Lasse Lien and Nicolai Foss Business models define how companies create, deliver and capture value. But business models are not static – they need to be adapted to changing conditions. This article discusses what causes managers to change

Disrupting the disruption: 10 Principles for Digital Success

July 20, 2016 • STRATEGY & MANAGEMENT, TECHNOLOGY, Strategic Spotlight, TransformationComments (0)

By Chris Outram These ten principles for success will steer the most digitally ambitious organisations (pure-play or hybrid) safely along on the road to digital success.   In the world of digital business, the line between strategy and tactics is

Why has Microsoft paid US$26 billion for business networking platform LinkedIn?

July 4, 2016 • STRATEGY & MANAGEMENT, Global Business, Finance & Economics, Social Media, Strategic SpotlightComments (1)

By Mark Skilton The Microsoft move to acquire LinkedIn is a better move than past buyouts, the infamous failure of the Microsoft purchase of Nokia mobile phone business in 2013 at $7.2 Billion is a fraction of the $26 Billion for LinkedIn. But this is a

Building the Everything Store: Amazon’s Cycles of Creativity and Circles of Destruction

May 31, 2016 • STRATEGY & MANAGEMENT, INNOVATION, OPERATION, Global Business, Business Process, Editors' Pick, Strategic Spotlight, Supply ChainComments (4)

By Sean Culey In just 20 years, Amazon has grown from an online startup focusing on selling books, to a devastating multi-platform, multi-industry technological disruptor, predicted to be worth $3 trillion by 2026. In his latest article, Sean Culey describes

Managing Customer Satisfaction Better

May 26, 2016 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

By Johannes Habel Many companies draw the wrong conclusions from their customer surveys. There is a simple method that can provide a remedy, leading to better decisions.   You might also like: At Your Service: Management with HEART The Importance of Being