STRATEGY & MANAGEMENT
Interview with Rommel Gonzales The Bellevue Resort, Bohol, Philippines “In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are selling service.” A man with decades worth of experience in the hospitality and airline industry, Rommel Gonzales, General Manager of The Bellevue Resort, shares with us the
By Harbir Singh and Michael Useem Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset that can be learned and mastered across a career. Becoming a strategic leader oneself
By Olaf Plötner The after-sales-based business models of industrial enterprises are endangered. Simultaneously, modern data-based technologies enable the development of complex service solutions – so called business models 4.0. Olaf Plötner, Dean of
By Zahir Irani and Amir Sharif Taking a lead in handling difficult situations and difficult people can be the hardest part of any management role. In this article, the authors outline ways in which to handle such people and situations to ensure a better
By Stephen J. Andriole Digital transformation is about efficiency and competitiveness. It requires a deep understanding of current and emerging business processes and models and a similar understanding of current, emerging and disruptive digital technology.
By Oliver Gassmann, Karolin Frankenberger and Roman Sauer Companies like Amazon, Uber, and Skype have become business strategy icons and the way they transformed industries can hardly be explained with classic strategy research. This article explores the
By Dorie Clark Adapted from Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It (Portfolio/Penguin 2015), this article discusses how networking and business development and professional development can all be efficiently done online.
By John C. Camillus A firm’s Identity – its core values, enduring aspirations and distinctive competencies – is intended to guide management’s decision making. This article discusses the effective methodologies for translating the values, aspirations
By Kim E. van Oorschot, Luk N. Van Wassenhove, Kishore Sengupta & Henk Akkermans Research shows that project managers continuously prioritised good vibes (positive, but subjective signals) over bad news (negative, but objective signals), which resulted in
By Jonathan Trevor Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial Age past. How will the rapid progress of digital technologies affect work in