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The Happiness Conundrum

June 20, 2017 • SUSTAINABILITY & ETHICS, Coaching, Talent ManagementComments (0)

By Manfred F. R. Kets de Vries Based on a case example of a deeply unhappy person, this article examines the elusive topic of happiness, paying special attention to the Big Five theory of personality, the interface between health, resilience, and happiness, and the importance of social networks, the workplace, and other variables in the …

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The Business of People: Effective Strategies to Drive Success in Global Business

June 19, 2017 • STRATEGY & MANAGEMENT, Global Business, Talent ManagementComments (0)

By Sharon Schweitzer In this article, Sharon M. Schweitzer delves into the intricacies of the global marketplace. She shares an eight-point introduction in cultivating communication skills and developing self-awareness to gain the cultural intelligence to

Rethinking Strategy for the Digital Age: An Executive Primer

June 19, 2017 • STRATEGY & MANAGEMENT, TECHNOLOGY, TransformationComments (0)

By Stijn Viaene Professor Stijn Viaene sheds light on the essential role of strategy in the digital age. The article further elaborates on what really constitutes a successful digital transformation. Is it simply launching yourself to the plethora of digital

Extrapreneurs: A More Sensible Form of Entrepreneurship?

June 19, 2017 • STRATEGY & MANAGEMENT, Talent Management, Emerging IdeasComments (0)

By Maurits van Rooijen Being an entrepreneur is exciting with greater control over one’s destiny and a more direct link between work and rewards. But with start-up failure rates of up to 90 percent, both the economic and personal price is high. The

United Airlines, Artificial Intelligence, and Donald Trump: Reawakening Values in the Era of Fake Service, Fake Reality, and Fake News

June 13, 2017 • SUSTAINABILITY & ETHICS, Commentary, Editors' Pick, Social Impact, Strategic SpotlightComments (0)

By Avi Liran and Simon L. Dolan Society has evolved and not all aspects of our lives were able to cope up with the changes and advances of the modern world. The authors elaborately sketch the current state of values particularly in our professional lives. The

The Five Fundamentals of Effective Performance Management

May 31, 2017 • STRATEGY & MANAGEMENT, Talent Management, Team ManagmentComments (0)

By David G. Collings and John McMackin In this article the authors present the five issues that any organisation must tackle in order to design a performance management process that will prove effective for their organisation.    Performance management

Preparation, Preparation, Preparation: Safer and Securer Business Travel

May 30, 2017 • SPECIAL FEATURES, Global BusinessComments (0)

By Sophie Harwood When travelling for business, we most often focus on our trip’s objective while inadvertently taking many other factors for granted. Sophie Harwood reminds us that preparing for the worst, and most importantly for the little things, is

The Challenge of Providing Excellent Customer Service

May 25, 2017 • OPERATION, Marketing & ConsumersComments (0)

By Richard Wilding Products are increasingly becoming commoditised, leaving customer service as one of the few remaining competitive differentiators. And in a world where customer-centricity matters more than ever, customer service-based metrics are more

Building a Culture of Continuous Innovation

May 22, 2017 • STRATEGY & MANAGEMENT, INNOVATION, TransformationComments (0)

By Braden Kelley Building a company is not as simple as having the right amount of money. More than having a business plan, creating a powerful company culture is very important. Braden Kelley shares to us secrets of building an effective culture of

The Burning Platform of Retail Banking

May 21, 2017 • INNOVATION, Finance & Economics, Emerging IdeasComments (0)

By Magne Angelshaug and Tina Saebi Without argue, digitalisation has changed many aspects of our everyday lives. With these changes come different challenges and one of the most challenged industries is banking – particularly retail banking. Magne