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STRATEGY & MANAGEMENT
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At Your Service: Management with HEART

February 8, 2017 • STRATEGY & MANAGEMENT, SPECIAL FEATURES, Marketing & Consumers, Editors' Pick, Strategic SpotlightComments (0)

Interview with Rommel Gonzales The Bellevue Resort, Bohol, Philippines   “In the hospitality and airline industry, you are not selling rooms, nor selling airline seats. You are selling service.” A man with decades worth of experience in the hospitality and airline industry, Rommel Gonzales, General Manager of The Bellevue Resort, shares with us the

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The Strategic Leader’s Roadmap

February 1, 2017 • STRATEGY & MANAGEMENT, Editors' Pick, Strategic SpotlightComments (0)

By Harbir Singh and Michael Useem Based on the authors’ new book, The Strategic Leader’s Roadmap, this article stresses that strategic leadership constitutes a skillset that can be learned and mastered across a career. Becoming a strategic leader oneself

After After-Sales: New Business Models Tempt, Fail Industry

January 27, 2017 • STRATEGY & MANAGEMENT, Global Business, Marketing & ConsumersComments (0)

By Olaf Plötner   The after-sales-based business models of industrial enterprises are endangered. Simultaneously, modern data-based technologies enable the development of complex service solutions – so called business models 4.0. Olaf Plötner, Dean

Managing Difficult Personalities

January 24, 2017 • STRATEGY & MANAGEMENT, Talent Management, Strategic Spotlight, Team ManagmentComments (0)

By Zahir Irani and Amir Sharif   Taking a lead in handling difficult situations and difficult people can be the hardest part of any management role. In this article, the authors outline ways in which to handle such people and situations to ensure a better

Must-Have Technology Capabilities for Digital Transformation Mastering the Magnificent 15

January 23, 2017 • TECHNOLOGY, TransformationComments (1)

By Stephen J. Andriole   Digital transformation is about efficiency and competitiveness. It requires a deep understanding of current and emerging business processes and models and a similar understanding of current, emerging and disruptive digital

A Primer on Theoretically Exploring the Field of Business Model Innovation

January 20, 2017 • STRATEGY & MANAGEMENT, INNOVATION, Global BusinessComments (0)

By Oliver Gassmann, Karolin Frankenberger and Roman Sauer Companies like Amazon, Uber, and Skype have become business strategy icons and the way they transformed industries can hardly be explained with classic strategy research. This article explores the

How to Stand Out Online

December 7, 2016 • TECHNOLOGY, Marketing & Consumers, Social MediaComments (1)

By Dorie Clark Adapted from Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It (Portfolio/Penguin 2015), this article discusses how networking and business development and professional development can all be efficiently done online.

Organisational Identity as the Touchstone for Strategic Decision Making

December 7, 2016 • STRATEGY & MANAGEMENT, Strategic Spotlight, Team ManagmentComments (1)

By John C. Camillus   A firm’s Identity – its core values, enduring aspirations and distinctive competencies – is intended to guide management’s decision making. This article discusses the effective methodologies for translating the values,

Have We Lost the Ability to Listen to Bad News?

December 1, 2016 • STRATEGY & MANAGEMENT, INNOVATION, Emerging Ideas, Strategic SpotlightComments (0)

By Kim E. van Oorschot, Luk N. Van Wassenhove, Kishore Sengupta & Henk Akkermans Research shows that project managers continuously prioritised good vibes (positive, but subjective signals) over bad news (negative, but objective signals), which resulted in

Future Work: Changes, Choices & Consequences

December 1, 2016 • Editors' Pick, TransformationComments (2)

By Jonathan Trevor Despite enabling widespread automation of routine tasks, mechanical technologies have created many more job opportunities than they have replaced in our Industrial Age past. How will the rapid progress of digital technologies affect work in