Monthly Archives: September 2012
Ensuring the ROI from ERP has a Bigger ‘R’ than ‘i’
By Sean Culey
It is over two decades now since Enterprise Resource Planning (ERP) systems first arrived on the scene promising a new dawn of...
Reclaiming the Battlefield of Consumer Influence
By Paul F. Nunes and Joshua B. Bellin
Companies are increasingly finding their marketing messages contradicted – or worse, turned against them – by a...
Going for Gold in the Productivity Olympics? Your Choices in Reward Administration are Business...
By James Markham
In my previous article (ref: TEBR July/August 2012 edition), I argued that organisations are not paying enough attention to how the Reward...
Mobile Payments
By Christopher Coonen, EVP Global Solutions, Sales Marketing Strategy at Ingenico
Market Trends
The mobile technology market all over the world is booming, with consumer...
Gamifying E-Commerce: Gaming and Social-Networking Induced Loyalty
By Yasmin Razavi, Bernard Ho and Mark S. Fox
Introduction and Motivation
Customer loyalty has been an ongoing concern of retail companies and with the...
The Hedgehog Effect: Building High Performance Teams
By Manfred Kets de Vries
You cannot teach a man anything. You can only help him discover it within himself. — Galileo Galilee
The organizations we...
Transforming Employee Performance One Coaching Conversation at a Time
By Brian Souza
Why is it that so many good people are such bad managers? It’s an interesting question, isn’t it? Often when I give...
Revenue Performance Management As A Business Growth Strategy
By Phil Fernandez
For more than a decade, I have had a mantra that has guided my personal approach to leadership. It goes like this:...
Leadership Development and The High Performing Team: The Wharton Leadership Program
By Jeff Klein
One thing that I’ve never needed to convince an incoming Wharton MBA student is that they should become a leader.
By now, our...
Simpler Organisation Designs Improve Company Performance and Employee Motivation
By Simon Collinson, Melvin Jay & Mary Pizzey
Walmart earns $400 billion each year by serving over 100 million customers every week in 4,500 retail...
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