The European Business Review

By Gregory C Chow
The most important aspect of the Chinese economy today is its rapid changes. The changes are propelled by the Chinese entrepreneurs. This essay is an attempt to understand who the entrepreneurs are, the environment in which they work, whether the dynamic changes will continue and what policies can be proposed to improve the [...]

This is a white paper from the Forum for People Performance Management and Measurement conducted at the Medill School at Northwestern University.
In this paper, readers will learn that post-recession economics are paving the way for new approaches to employee engagement and business productivity. The emergence of social media, an increasing need for transparency, and labor [...]

By Roger Sant
Our world is changing and we need to change with it or risk getting left behind. Roger Sant, Vice President at Maritz Research argues that the way we go about measuring and managing customer experiences we need to transform – and suggests ways to do so.
The case for change
Customer experience management is about [...]

By Natalie Slawinski and Tima Bansal
No industry is as visible and active in the climate change debate as the energy industry. Almost every day, managers are addressing the short-term and long-term implications of their policies for dealing with this issue. The authors of this article interviewed over 50 managers in 8 firms in the oil [...]

By Peggy Klaus

Anxiety is running rampant: anxiety about job security (or lack thereof), about the current economic climate, about the future of the country, and even the world. You probably don’t need a career coach to point out the obvious and tell you that when it comes to surviving this slowdown, the old rules no [...]

By Stephen Long, PhD
Fear ignites the survival instinct in even the most ambitious people. Corporate values such as teamwork and mutual support fly out the window when people are preoccupied with survival and subsequently lose their focus on growth-oriented initiatives. It’s no wonder a book about the 48 laws of survival barely sold when originally [...]

Three distinct types of agility—strategic, portfolio, and operational—help companies compete. Each of them has its own sources and dangers.
Market turbulence did not begin with the fall of Lehman Brothers, and it will not end when the global economy recovers.1 Indeed, a variety of academic studies—using measures such as stock price volatility, the mortality of firms, [...]

A major new study involving some 3,500 executives has highlighted the key skills that innovative and creative entrepreneurs need to develop. The six-year-long research into disruptive innovation by INSEAD professor Hal Gregersen, Jeffrey Dyer of Brigham Young University and Clayton Christensen of Harvard, outlines five ‘discovery’ skills you need. But, says Gregersen, you don’t have [...]

Companies can improve their innovation performance by getting their formal and informal organizations in sync.

Right at this moment, in a conference room or at an executive offsite meeting, a group of senior leaders of a large global company are wondering why they aren’t innovating enough. They’re probably focusing on a few specific questions: “Why don’t [...]

Knowledge@Wharton

In What You Don’t Know: How Great Leaders Prevent Problems Before They Happen (Wharton School Publishing), author Michael A. Roberto aims to help leaders identify problems before they become major disasters. He discusses why problems go undetected for so long, how to spot patterns across an organization and how to avoid the “isolation trap” that [...]